Epicareer Might not Working Properly
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Please Turn on your JavaScript

Epicareer might not working properly because your browser javascript is turned off.

What is JavaScript?

JavaScript is like the magic behind making websites interactive. Basically, it makes Epicareer more enjoyable and engaging.
How do i turn this on?
Find tutorial for your browser below :
  1. Make sure the webpage is open.
  2. In the Safari app on your Mac, choose Safari > Preferences, then click Security.
  3. Make sure the Enable JavaScript checkbox is selected.
  4. Click Websites.
  5. On the left, click Content Blockers.
  6. Make sure Off is chosen in the pop-up menu next to the website.
  7. On the left, click Pop-up Windows.
  8. Make sure Allow is chosen in the pop-up menu next to the website.
Visit Site here
  1. Open Chrome on your computer.
  2. Click. then Settings.
  3. Click Privacy and Security.
  4. Click Site settings.
  5. Click JavaScript.
  6. Select Sites can use Javascript.
Visit Site here
  1. If you're running Windows OS, in the Firefox window, click Tools > Options.
  2. Tip: If you're running Mac OS, click the Firefox drop-down list > Preferences.
  3. On the Content tab, click the Enable JavaScript check box.
Visit Site here
  1. Click the "Settings and more" icon at the top right of the Edge browser window.
  2. Click Settings.
  3. From the Settings menu, click Cookies and site permissions.
  4. Scroll down and click on JavaScript.
  5. In the JavaScript window, toggle the slider to "on" or "allowed."
  6. Close the Settings tab.
  7. Refresh the page.
Visit Site here
  1. Go to Settings.
  2. Click Advanced in the left sidebar, and click Privacy & security.
  3. Under Privacy and security, click Site settings.
  4. Click JavaScript.
  5. At the top, turn on or off Allowed (recommended).
Visit Site here
Any Question? Contact us
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Jobs or company...

Help Desk Analyst

Salary undisclosed

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Job Summary:

The Help Desk Analyst provides technical support and assistance to end-users who are experiencing technical, hardware, or software issues. They troubleshoot problems, diagnose and resolve issues, escalate when necessary, and ensure that users are able to access and use company systems effectively. Analysts also maintain documentation of issues and solutions to aid in ongoing support and troubleshooting.

Key Responsibilities:

  • Troubleshooting & Technical Support:
  • Diagnose and resolve hardware, software, and network issues through remote support or on-site troubleshooting.
  • Provide timely technical support via phone, email, chat, or ticketing systems.
  • Escalate unresolved issues to higher-level support or specialized teams when needed.
  • Customer Service:
  • Provide excellent customer service by addressing user concerns promptly and efficiently.
  • Communicate technical solutions in non-technical language to ensure users understand the resolution process.
  • Documentation & Ticket Management:
  • Log all technical issues and resolutions in a help desk ticketing system.
  • Maintain accurate documentation of common issues, solutions, and FAQs to streamline future problem-solving.
  • System Monitoring:
  • Monitor system performance and user complaints to identify potential issues before they affect the broader network.
  • User Training:
  • Provide basic training to users on software, systems, and hardware to help prevent recurring issues.
  • Security & Compliance:
  • Ensure systems adhere to the organization’s security policies and guidelines, including maintaining up-to-date security patches and software updates.

Skills & Qualifications:

  • Technical Knowledge:
  • Strong understanding of operating systems (Windows, macOS, Linux).
  • Familiarity with common office software (Microsoft Office Suite, Google Workspace, etc.).
  • Knowledge of basic networking (TCP/IP, DNS, DHCP, VPNs).
  • Experience troubleshooting hardware (computers, printers, peripherals).

Certifications (Preferred or Required):

  • CompTIA A+: Validates foundational IT knowledge and skills, including troubleshooting hardware and software.
  • ITIL Foundation: Provides knowledge of IT service management best practices.
  • Microsoft Certified: Modern Desktop Administrator Associate: Focuses on managing Windows desktops in an enterprise environment.
  • CompTIA Network+: Validates understanding of networking concepts and troubleshooting.

Experience:

  • 1-3 years of experience in a technical support or help desk role.
  • Experience with help desk ticketing systems (e.g., ServiceNow, Jira, Zendesk).

Additional Requirements:

  • Ability to work in shifts or provide on-call support as required.
  • Commitment to staying updated with the latest technology trends and certifications.
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