Epicareer Might not Working Properly
Learn More

Operation Manager

Salary undisclosed

Apply on

Availability Status

This job is expected to be in high demand and may close soon. We’ll remove this job ad once it's closed.


Original
Simplified
  • Demonstrated experience as an Operations Manager (preferred minimum of 7 years of experience).
  • Demonstrated strong oral and written communication skills.
  • Knowledge of industry accepted standards and best practices related to Information Management operations, and with Information Technology Service Management (ITSM) best practices.
  • ITIL Foundations or higher certification.
  • Preferred experience supporting and interfacing with senior executive stakeholders.
  • Experience working in a customer service role.
  • Experience working with SLAs.
  • Strong time management and communication skills.
  • Ability to adapt and prioritize work independently in a dynamic environment.
  • Strong interpersonal and presentation skills.
  • Experience with supporting high priority tickets.
  • Experience with ITSM tools such as ServiceNow or equivalent.
  • Experience with desktop environment, local area networks, telephony, voice, mobile phones and apps, and/or video.
  • Experience with Automated Call Distribution systems.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
Report this job