Program Quality & Data Analyst

Job Details

Description

Join Our Team as a Program Quality & Data Analyst and help make a difference in the lives of children, youth, and families!

Job Summary

Are you passionate about supporting the healthy development of children, youth, and families for a brighter future?

Look no further! At Northern Children’s Services (Northern), every role in the organization contributes to helping us achieve our mission and vision.

We believe that every child and youth has the potential to transform themselves – no matter their background or life situation.

We work to “walk the talk” when it comes to our organizational values: Excellence, Respect, Resilience, Cultural Humility & Justice, Healing, and Wellness.

Why Choose Us? As a Program Quality & Data Analyst, you’ll embark on a fulfilling journey.

• Leadership Opportunity
• Supportive Environment
• Empowerment and Progress
• Effective Communication
• Empowerment Through Planning
• Continuous Monitoring and Progress
• Documentation Excellence
• Networking and Collaboration
  
  

Benefits

• We offer comprehensive health, dental, and vision insurance for full-time employees.
• Life Insurance/AD&D and LTD: We provide full-time employees with a $20,000 life insurance policy through Mutual of Omaha Company at no cost. Additionally, Mutual of Omaha LTD coverage and AD&D insurance offer financial security to our employees and their families.
• Our partner insurance company offers a range of self-funded insurance plans, including accident insurance, cancer insurance, life insurance, critical illness coverage, and short-term disability insurance, providing additional financial protection to our employees.
• 401(k) Retirement Plan: We offer a 401(k)-savings plan with a generous matching contribution after one year of employment.
• Paid Leave: Employees have access to generous paid time off or sick leave, allowing them to prioritize their health and well-being.
• Employee Assistance Program (EAP): Our EAP offers confidential referral and counseling services to help employees and their families manage life's challenges, including stress management, legal and financial concerns, depression, and substance abuse.
• Legal Services: Self-funded legal services provide valuable support and resources for various legal matters.
  
  

Qualifications You Bring

• Expertise
• Physical Capabilities
• Trauma-Informed Approach
  
  

At Northern Children’s Services, Inc., we value diversity, inclusion, and the well-being of every individual. Join us in our mission to empower children and families, one meaningful interaction at a time. Apply today and be a part of something truly extraordinary!

Northern Children's Services supports the healthy development of children and youth, while stabilizing their families to build stronger communities. Everything we do at Northern Children's Services is designed to create a better future for our families.

Program Quality & Data Analyst

Reporting to the Chief Operating Officer (COO) and working closely with program staff and leadership, the Program Quality & Data Analyst (Analyst) plays an integral role in the oversight and management of Northern Children’s Service’s (NCS) program quality, data management, and compliance initiatives. Responsibilities for this role include but are not limited to, oversight of Electronic Health Records and internal database systems, developing and maintaining data collection forms, generating reports, and analyzing and presenting gathered data. The Analyst is also responsible for conducting routine internal program file audits and assisting in preparing for regulatory and program audits to ensure compliance with internal and external standards.

Success in this position is reliant on the ability to create and manage systems, maintain strong written and verbal communication, build and sustain effective partnerships and collaboration with staff at all levels of the organization, as well as on the professionalism and maturity to manage highly sensitive and confidential information.

The Following Are The Essential Functions Of This Position

DATA MANAGEMENT

• Serve as the administrator for NCS’ Electronic Health Records systems.
• Maintain data collection forms within NCS’ Electronic Health Records systems.
• Develop ad hoc reports to address program-specific needs and objectives as set by program and agency leadership.
• Create dashboards, visualizations, and presentations to identify, analyze, and interpret trends.
• Evaluate the completeness and accuracy of data.
• Prepare aggregate data for the Chief Operating Officer (COO) that will inform the Executive Summary for the monthly Northern Board of Trustees meetings.
  
  

PROGRAM COMPLIANCE & QUALITY ASSURANCE

• Assist in the development, maintenance, and implementation of an internal Compliance & Quality Assurance Plan.
• Schedule and conduct regular internal program file review audits to ensure compliance with internal and external standards.
• Prepare a written report for program leadership and COO detailing internal audit findings and providing recommendations for improvement.
• Collaborate with COO and program leadership with preparation for all city and state regulatory and program audits, including ensuring pre-audit documentation is complete and in compliance with regulatory requirements.
  
  

COMPLIANCE HOTLINE

• Manage the internal compliance phone hotline and email inbox.
• Follow policies and procedures regarding resolving compliance hotline concerns.
• Report concerns, as necessary, to reporting authorities.
• Ensure that information about the hotline is posted in various designations throughout the organization.
  
  

MISCELLANEOUS

• Maintain internal SharePoint site for policies and ensure accessibility and communication to relevant staff when appropriate about policy changes, additions, deletions, etc.
• Actively participate in NCS’ Safety Committee.
  
  

Basic Skills

• Excellent written and oral communication skills can communicate effectively and interact professionally with external stakeholders and staff at all levels of the organization.
• Must have strong problem-solving and decision-making skills.
• Possess the ability to define problems, collect and analyze data, and effectively communicate the findings in understandable, digestible, and useful ways across the organization, providing recommendations for quality improvement.
• Proficiency in the use of the Microsoft suite of products, including Microsoft Word, Excel, Outlook, PowerPoint. Power BI preferred.
• Possess the ability to organize, manage, and coordinate multiple tasks.
• Exhibit comfortability and effectiveness in working both independently and collaboratively.
• Understanding of behavioral healthcare, child welfare, housing, and other public systems of care and related healthcare laws, regulations, licensing, and standards.
• Ability to live out Northern’s Mission, Vision, and Values.
• Ability to demonstrate commitment to being trauma-informed and maintaining a therapeutic environment and community that promotes safety and nonviolence as the basis for all we do with clients and staff.
• Ability to demonstrate knowledge and utilization of trauma-informed practices, including emotional intelligence, effective communication, understanding of the impact of trauma on development, strengths-based and person-centered practice, resilience focus, and commitment to growth and change.
  
  

Qualifications

EDUCATION

• Bachelor’s Degree from an accredited college or university, preferably in a human/social services or computer science field.
  
  

Experience

• A minimum of 3 years' experience in an organization with state-licensed programs preferred, including at least 2 years in compliance auditing responsibilities.
• A minimum of 2 years in data management and visualization.
• Strong project management experience.
  
  

KNOWLEDGE

• Understanding of Community Behavioral Healthcare (CBH) system; compliance, auditing, quality assurance, medical records activities and program licensing regulations.
• Strong familiarity with Electronic Health Records systems
• Skillful in report building
• Skillful in Microsoft Office. Specific advanced skills in Excel, Power BI, and database management and presentation
  
  

Trauma-Informed Behavior

• Willingness to learn and maintain the value of a trauma-informed culture.
• Commit to the maintenance of a therapeutic environment and community that promotes safety, nonviolence, and resilience as the basis for all we do with clients and staff.
• Knowledge and utilization of trauma-informed practices:
• Emotional intelligence
• Effective communication
• Understanding of the impact of trauma on human development
• Use of person-first and strengths-based language
  

Americans with Disabilities: As with all positions at Northern Children’s Services, Inc. we recognize the importance of accommodations individuals with disabilities. In that, we are committed to every extent possible accommodating disabled individual. We recognize the American With Disabilities Act of 1991 and understand the need to reasonably accommodate employees. All accommodation will be evaluated on a case- by case basis, evaluating the essential functions of the positions.

DISCRIMINATION IS PROHIBITED IN EMPLOYMENT, PROMOTION, ASSIGNMENT OR DISMISSAL, ON THE BASIS OF RACE, RELIGION, COLOR, AGE, SEX, NATIONAL ORIGIN, and HANDICAP, OR RECEIPT OF SERVICES FOR MENTAL DISABILITY.