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Help Desk Analyst

Salary undisclosed

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  • Providing Tier I support and customer assistance for a mobile application.
  • Troubleshooting, reproduction, reporting, and problem resolution in both iOS and Android operating systems.
  • Install the myColorado software on supported devices following defined procedures, processes, and methods.
  • Employ Incident Management procedures to enter tickets into the required tracking system.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
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