Lock Desk Manager

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The role:

As a Lock Desk Manager, you will manage the daily operations of the lock desk team, which handles reviewing, processing, locking, extending, relocking, and revising mortgage loan rate lock requests from mortgage loan officers or operations team members in accordance with SoFi policies and procedures. The Lock Desk Manager will ensure the accuracy of pricing and timely execution of rate locks while managing risk exposure and optimizing profitability for the mortgage lending process.

What you’ll do:

• Manage and develop the lock desk team, overseeing all associated operational functions, including the review, processing, locking, extending, relocking, and revising of mortgage loan rate lock requests submitted by mortgage loan officers or operations team members
• Review and process extensions, relocks, and program changes in accordance with SoFi policies.
• Identify gaps and improve efficiency within the Lock Desk department.
• Cultivate and manage relationships with sales, operations, and home loan management to ensure loans in the pipeline are sold quickly with attention to detail, accuracy, and within compliance of corporate policies.
• Assist Loan Officers & Home Loan Management with process flow or escalations questions.
• Manage the day-to-day activities and develop the Loan Setup Analysts & Lock Desk Analysts to maintain established turn times (TATs).
• Develops training material for the new hire’s onboarding process, as needed.
• Oversee lock desk technology platforms, ensuring proper functionality, data accuracy, and integration with loan origination systems.
• Provide support to sales staff in communicating departmental changes or updates.
• Works as a primary point of contact for escalation situations for both internal and external partners including but not limited to Appraisal Management Companies
• Manage and send reporting for Lock Extensions, Lock Trends, Re-locks, Loan Setup pipeline workload, Appraisal Management Company monthly conference calls, and timecard approvals.
• Work under a high level of confidentiality.
  
  
  

What you’ll need:

• 5+ years in mortgage or financial services, with at least 2 years in a lock desk or secondary marketing role. Prior leadership experience is preferred.
• Understanding of Warehouse Line operation (previous lender/correspondent experience)
• Understanding of delivery flow via Best Efforts and Mandatory commitments
• Experience in pricing mortgage loans via Best-effort delivery, Mandatory delivery, and Assignment of Trade (AOT)
• Analyze and adjust lock policy to meet Investor requirements for pull-through and hedging
• Understanding of Jumbo, 2nd Lien, Government and Conforming products
• Experience working with loan disclosure requirements per TRID
• Appraisal Management Company vendor management experience
• High level of proficiency with Microsoft Excel and database experience
• Thorough understanding of mortgage pricing
• Must be able to work under tight schedules and possess the ability to handle pressure associated with deadlines
• Must possess interpersonal skills and the ability to establish effective working relationships with all levels of employees and management
• Must possess strong verbal and written communication skills
• Ability to work independently with minimal supervision
  
  
  

Compensation And Benefits

The base pay range for this role is listed below. Final base pay offer will be determined based on individual factors such as the candidate’s experience, skills, and location.

To view all of our comprehensive and competitive benefits, visit our Benefits at SoFi page!

SoFi provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion (including religious dress and grooming practices), sex (including pregnancy, childbirth and related medical conditions, breastfeeding, and conditions related to breastfeeding), gender, gender identity, gender expression, national origin, ancestry, age (40 or over), physical or medical disability, medical condition, marital status, registered domestic partner status, sexual orientation, genetic information, military and/or veteran status, or any other basis prohibited by applicable state or federal law.

The Company hires the best qualified candidate for the job, without regard to protected characteristics.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

New York applicants: Notice of Employee Rights

SoFi is committed to embracing diversity. As part of this commitment, SoFi offers reasonable accommodations to candidates with physical or mental disabilities. If you need accommodations to participate in the job application or interview process, please let your recruiter know or email [email protected].

Due to insurance coverage issues, we are unable to accommodate remote work from Hawaii or Alaska at this time.

Internal Employees

If you are a current employee, do not apply here - please navigate to our Internal Job Board in Greenhouse to apply to our open roles.