Intake Registration Specialist - Home Health - Full Time
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Description
General Summary:
This role provides administrative and clinical support to patients and the multidisciplinary team within and outside Home Health Services. The Intake Registration Specialist assists with care coordination and is focused on utilizing a team based approach to improve outcomes for all patients. Staff utilizes a relationship-based culture of professional interpersonal relationships to help assure that safe, efficient, and high quality care can be provided through the efficient allocation of fiscal and personnel resources. The Intake Registration Specialist is responsible for an array of responsibilities varying from accurately and professionally answering a multi-line telephone system, data entry, addressing patients’ and clinician requests/concerns, and processes incoming insurance referrals, pre-authorizations, patient scheduling , and performs other related departmental duties which may not be listed in the position description.
Supports the Mission of Frederick Regional Health System, Frederick Memorial Hospital, complies with the FMH Standard of Behavior, and accountable to Maryland State Nurse Practice Act or equivalent to licensing body.
Minimum Knowledge, Skills, & Abilities Required
Frederick Health offers a comprehensive and affordable benefits package. Health, Dental and Vision insurance are offered the 1st of the month after 30 days of employment to all employees hired to work at least 20 hours per week and we offer multiple plans to best meet your and your family's needs. Life insurance, Short-Term Income Replacement and Long-Term Disability are employer paid for eligible employees. Frederick Health offers a robust Paid Time Off program for eligible employees. Our 403B retirement plan helps you save for your retirement and includes an employer match to eligible employees. All employees have access to free financial planning sessions. We also offer an educational assistance program to support your education goals as well as an employer paid Employee Assistance Program.
Pay is based on experience, skills and education. If position is part-time, salary will be pro-rated based on scheduled hours. The pay range may also vary within the stated range based on specialty if applicable. Non-Exempt positions may have shift differential and/or Overtime paid, if applicable.
Hourly range: $17.0500 - $24.2400
Description
General Summary:
This role provides administrative and clinical support to patients and the multidisciplinary team within and outside Home Health Services. The Intake Registration Specialist assists with care coordination and is focused on utilizing a team based approach to improve outcomes for all patients. Staff utilizes a relationship-based culture of professional interpersonal relationships to help assure that safe, efficient, and high quality care can be provided through the efficient allocation of fiscal and personnel resources. The Intake Registration Specialist is responsible for an array of responsibilities varying from accurately and professionally answering a multi-line telephone system, data entry, addressing patients’ and clinician requests/concerns, and processes incoming insurance referrals, pre-authorizations, patient scheduling , and performs other related departmental duties which may not be listed in the position description.
Supports the Mission of Frederick Regional Health System, Frederick Memorial Hospital, complies with the FMH Standard of Behavior, and accountable to Maryland State Nurse Practice Act or equivalent to licensing body.
Minimum Knowledge, Skills, & Abilities Required
- Associates degree or Bachelor’s degree preferred.
- Must possess familiarity with medical terminology, medications, medical procedures, advanced hi-tech radiology and surgical procedures for all specialty services.
- Exposure to/knowledge of Medicare, Medicaid, Commercial Insurance, accreditation, CPT codes, ICD-10 coding, and Conditions of Participation (COPs). Coding certification required within 15 months of hire.
- Must understand and be familiar with State of Maryland medical insurance carriers, both commercial and state governed, and possess an understanding of medical insurance policies and procedural/clinical based guidelines.
- Well-spoken, friendly, compassionate, professional, courteous, and patient and family centered service focused.
- Demonstrate an in-depth knowledge of medical procedures and conditions.
- Ability to prioritize tasks, organizes workload, multitask, display exceptional follow up skills, attention to detail, work with frequent distractions, and minimal direction to meet daily and weekly deadlines.
- Requires excellent communication skills (including verbal, written and human relation); exercise professional telephone etiquette; and have the ability to clearly communicate information and ideas, as well as the ability to work professionally with a diverse population.
- Must answer inquiries appropriately or refer callers to appropriate staff based on type of information requested.
- Must possess exceptional organizational skills to prioritize and manage multiple tasks; have analytical and strong problem solving skills; with pleasant disposition and tolerance for a high level of activity. Must be able to work with limited supervision, and perform effectively and efficiently with a high volume of task assignments and multiple interruptions.
- Expert knowledge and ability to understand and obtain information about a patient’s clinical status and determine if the patient is appropriate for home health services.
- Ability to handle a physically and emotionally demanding environment.
- Adeptness to keep patient and associate information confidential; maintain HIPAA compliance.
Frederick Health offers a comprehensive and affordable benefits package. Health, Dental and Vision insurance are offered the 1st of the month after 30 days of employment to all employees hired to work at least 20 hours per week and we offer multiple plans to best meet your and your family's needs. Life insurance, Short-Term Income Replacement and Long-Term Disability are employer paid for eligible employees. Frederick Health offers a robust Paid Time Off program for eligible employees. Our 403B retirement plan helps you save for your retirement and includes an employer match to eligible employees. All employees have access to free financial planning sessions. We also offer an educational assistance program to support your education goals as well as an employer paid Employee Assistance Program.
Pay is based on experience, skills and education. If position is part-time, salary will be pro-rated based on scheduled hours. The pay range may also vary within the stated range based on specialty if applicable. Non-Exempt positions may have shift differential and/or Overtime paid, if applicable.
Hourly range: $17.0500 - $24.2400
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