Desktop Support Analyst - Office of Innovative Technologies
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IT Desktop Support Analyst
JOB SUMMARY:
OIT is seeking to hire an IT Desktop Support Analyst. This position is part of the central IT organization and will be responsible for supporting a wide variety of computer users in a technically diverse environment. Support will include answering questions, analyzing and resolving problems, installing & testing operating systems & applications, configuring hardware & software including computers & peripherals, migrating data, documenting procedures, consulting with and training customers regarding hardware and software functionality as well as communicating IT policy.
MINIMUM QUALIFICATIONS:
Associates degree in a related field or equivalent related experience.
Two years of related desktop experience
JOB SKILLS & ABILITIES:
Required:
Demonstrated knowledge of a wide variety of computer hardware, operating systems, software applications and mobile platforms
Demonstrated customer service skills
Knowledge of networking, DNS/DHCP, and Active Directory
Excellent oral and written skills
Strong problem-solving skills
Strong organizational skills
Ability to work independently as well as within a team
Ability to lead small or special projects
Ability to work evenings and weekends
Ability to lift computer equipment, walk across campus to perform technical support duties, and physically able to sit at a desk all day as necessary to perform job-related duties
Valid driver's license
Preferred:
Mac OS X and/or Linux skills
Apple ACMT certification
Windows Provisioning Packages
Microsoft Endpoint Manager
IT Desktop Support Analyst
JOB SUMMARY:
OIT is seeking to hire an IT Desktop Support Analyst. This position is part of the central IT organization and will be responsible for supporting a wide variety of computer users in a technically diverse environment. Support will include answering questions, analyzing and resolving problems, installing & testing operating systems & applications, configuring hardware & software including computers & peripherals, migrating data, documenting procedures, consulting with and training customers regarding hardware and software functionality as well as communicating IT policy.
MINIMUM QUALIFICATIONS:
Associates degree in a related field or equivalent related experience.
Two years of related desktop experience
JOB SKILLS & ABILITIES:
Required:
Demonstrated knowledge of a wide variety of computer hardware, operating systems, software applications and mobile platforms
Demonstrated customer service skills
Knowledge of networking, DNS/DHCP, and Active Directory
Excellent oral and written skills
Strong problem-solving skills
Strong organizational skills
Ability to work independently as well as within a team
Ability to lead small or special projects
Ability to work evenings and weekends
Ability to lift computer equipment, walk across campus to perform technical support duties, and physically able to sit at a desk all day as necessary to perform job-related duties
Valid driver's license
Preferred:
Mac OS X and/or Linux skills
Apple ACMT certification
Windows Provisioning Packages
Microsoft Endpoint Manager
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
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