Apply on
Original
Simplified
Turo is the world’s largest car sharing marketplace where you can book the perfect car for wherever you’re going from a vibrant community of trusted hosts across the US, UK, Canada, Australia, and France. Whether you're flying in from afar or looking for a car down the street, searching for a rugged truck or something smooth and swanky, Turo puts you in the driver's seat of an extraordinary selection of cars shared by local hosts.
What You Will Do
About the team:
We are looking for customer obsessed Claims Advocates (Claims Associates) to join our team in Phoenix, Arizona. If you are a passionate and driven individual with prioritization and agility skills, then please read on and apply!
What You'll Do
Schedule
We have hybrid schedules available from Monday to Friday between the hours of at 9:00 AM-5:00 PM
Mandatory In office training for the first 12 weeks
About Turo
Turo is the world’s largest car sharing marketplace where you can book the perfect car for wherever you’re going from a vibrant community of trusted hosts across the US, UK, Canada, Australia, and France. Whether you're flying in from afar or looking for a car down the street, searching for a rugged truck or something smooth and swanky, Turo puts you in the driver's seat of an extraordinary selection of cars shared by local hosts.
Discover Turo at https://turo.com, the App Store, and Google Play, and check out our blog, Field Notes.
Read more about the Turo culture according to Turo CEO, Andre Haddad.
Turo is an Equal Opportunity Employer and a participant in the U.S. Federal E-Verify program. Women, minorities, individuals with disabilities and protected veterans are encouraged to apply. We welcome people of different backgrounds, experiences, abilities and perspectives.
Turo will consider qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chance Ordinance, as applicable.
We welcome candidates with physical, mental, and/or neurological disabilities. If you require assistance applying for an open position, or need accommodation during the recruiting process due to a disability, please submit a request to People Operations by emailing [email protected].
What You Will Do
About the team:
We are looking for customer obsessed Claims Advocates (Claims Associates) to join our team in Phoenix, Arizona. If you are a passionate and driven individual with prioritization and agility skills, then please read on and apply!
What You'll Do
- Deliver an empathetic, best-in-class claims experience to Turo hosts and guests
- Investigate and resolve assigned auto physical damage claims
- Resolve Turo claims with speed and accuracy and high commitment to quality
- Coordinate claims processing with Turo's third party vendors
- Actively contribute to continuous improvement in Turo’s processes for claims handling, strive to make Turo's organization a leader in customer service and cost management
- Be an active contributor to Turo’s claims department and a revolutionary culture pioneer
- Strong proficiency in customer-facing communication, multitasking, and strong time management skills
- Strong emphasis on phone calls and email correspondence to effectively engage with hosts, partners, and team members.
- Stellar customer centricity
- Eagerness for success and growth
- Demonstrate change management, negotiation and decision-making skills
- Ability to prioritize and organize daily tasks as assigned
- Excellent follow-through, attention to detail, and with minimal need for supervision
- Must be a team player, with positive attitude, high energy, high integrity, strong work ethic, enthusiasm, sense of humor, and a commitment to the mission
- Reside in the Greater Phoenix area. We are currently in a Hybrid work environment.
- Experience in balancing solutions with multiple interested parties is valuable, as our two-sided marketplace counts owners, renters, third parties, and the company all as meaningful stakeholders
- Minimum of 1+ years experience in auto claims handling experience, preferably with a major auto insurance carrier or car rental company in a file ownership environment
- Total loss handling experience.
- State licensing desirable.
- Proficiency with technology: macOS and Google Docs
- BA/BS or equivalent preferred.
- Estimatics experience is preferred
Schedule
We have hybrid schedules available from Monday to Friday between the hours of at 9:00 AM-5:00 PM
Mandatory In office training for the first 12 weeks
About Turo
Turo is the world’s largest car sharing marketplace where you can book the perfect car for wherever you’re going from a vibrant community of trusted hosts across the US, UK, Canada, Australia, and France. Whether you're flying in from afar or looking for a car down the street, searching for a rugged truck or something smooth and swanky, Turo puts you in the driver's seat of an extraordinary selection of cars shared by local hosts.
Discover Turo at https://turo.com, the App Store, and Google Play, and check out our blog, Field Notes.
Read more about the Turo culture according to Turo CEO, Andre Haddad.
Turo is an Equal Opportunity Employer and a participant in the U.S. Federal E-Verify program. Women, minorities, individuals with disabilities and protected veterans are encouraged to apply. We welcome people of different backgrounds, experiences, abilities and perspectives.
Turo will consider qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chance Ordinance, as applicable.
We welcome candidates with physical, mental, and/or neurological disabilities. If you require assistance applying for an open position, or need accommodation during the recruiting process due to a disability, please submit a request to People Operations by emailing [email protected].
Similar Jobs
