Business Analyst

Business Analyst

The company is located in Reston, VA and will remain 100% remote.

What You Will Be Doing:

• Collect, organize, and analyze data from various sources such as ServiceNow, Excel, Word, SharePoint, and other business databases. Ensure data completeness and resolve discrepancies.
• Collaborate within a team, gather feedback on data results from technical members, and offer constructive challenges.
• Generate accurate, properly formatted monthly Service Level Availability reports for customers.
• Provide timely communication on report statuses, issues, and risks to stakeholders, cross-functional teams, and managers.
• Maintain detailed records of customer go-live events, data, and report results.
• Assist the Business Support Management team as needed, including:
• Developing and maintaining standard operating procedures and knowledge base articles.
• Conducting business process training.
• Contributing to the maintenance of project management standards, process improvements, and best practices.

Required Skills & Experience:

• Bachelor's degree with 3 years of experience, or Master's degree.

• At least 3 years of analytical experience.
• Advanced proficiency in MS Excel; VBA scripting experience is a plus.
• 2 years of experience in Cloud/IT operations, software engineering, systems engineering, or a related field.
• Experience collaborating with technical teams.
• Strong verbal, written, and interpersonal communication skills.
• Preferred experience with SAP Analytics Cloud, Tableau, or similar business intelligence tools, including developing and maintaining data models, reporting, and visualizations.
• Preferred experience with ServiceNow.
• Strong work ethic and commitment to quality.
• In-depth understanding of business process and cloud technology requirements, especially SaaS.
• Excellent analytical and organizational skills, with the ability to manage multiple priorities.
• Ability to adapt and shift priorities efficiently when needed.
• Demonstrated ability to work independently and resolve complex issues.
• Self-motivated, with the ability to work under pressure and deliver high-quality results.
• Builds strong partnerships with both internal and external stakeholders.
• Actively contributes to fostering collaboration.
• Communicates key information in a timely manner, offering constructive feedback to cross-functional teams and managers.
• Ability to quickly learn new functional and technical concepts.
• Exceptional verbal and written communication and interpersonal skills.

Applicants must be currently authorized to work in the United States on a full-time basis now and in the future.
This position doesn't provide sponsorship.

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