Desktop Support Technician

Role: Desktop Support Technician

Location: Minneapolis, MN

Duration: One Year contract with possibility of extensions.

Consultant will be on a team responsible for the coordination of the assignment of replacement laptops. They will work closely with customers, if required, to install applications necessary to perform their associated job duties. This team will also ensure all appropriate asset inventory is updated to reflect device assignment. The disposal part of the role will assist in tasks related to the decommissioning of IT assets and working with 3rd parties on receiving, staging, processing, and the final disposal ensuring appropriate methods are used to meet Federal, State, environmental, and County compliance.

Expected duties include:

• Work with customers at key distribution sites to ensure they receive new equipment in working order.
• Assist customers with installation of associated applications required for their assigned job duties.
• Diagnosis, record, escalate and resolve related incidents as they happen during the distribution process.
• Address any questions customers may have related to Windows 11 and the laptop computing device.
• Receive and process assets that are designated to be decommissioned ensuring all appropriate inventory data is captured and updated in the hardware AMDB (Asset Management Database).
• Organize and maintain incoming inventory, current inventory, and outgoing inventory by stocking material neatly in designated areas.
• Manage data media per company policy; ensure security and data sanitation procedures are always followed.
• Process hard drives by testing and preforming data erasure and wiping or shredding per standards and processes.
• Perform general housekeeping tasks such as sweeping and picking up trash to maintain a clean and tidy workspace.
• Assist with preparing and packaging of resalable equipment per company procedure and 3rd party requirements.
• Maintain and inventory final disposition asset records of disposed devices and ensure all inventory data is captured and updated in the hardware AMDB (Asset Management Database)
• Supervisor may designate various activities to this position. The following statements are intended to describe the general nature and level of work being performed. It is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required.

Specific skills/experience required

One of the following:

Two-year college/vocational/technical degree in a technology field or approved information technology certificate; or completion of five college/vocational/technical information technology courses;

or 2 (two) years of information technology experience.

MUST HAVE:

• Technically savvy with a demonstrated ability to resolve computing problems.
• Knowledge of Windows desktop Operating Systems
• Proven Customer Service Experience
• Ability to multitask and pivot based on workload.
• Quickly analyze and diagnosis hardware, software, application, and network problems in a desktop environment
• Ability to follow Standard Operating Procedures and articulate when a problem occurs with those procedures.
• Ability to assisted lift to 50 lbs. 8. Ability to work with hand tools, whether manual or powered.

NICE TO HAVE:

• CompTIA A+ Certification
• ITIL Foundations Certifications

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.