Helpdesk Specialist Remote

Sensiple Inc is a New Jersey corporation with over two decades of expertise in technology-driven solutions specialising in Customer Experience, Contact Center Solutions, Digital Transformation, Cloud Computing & Independent Testing.

With an expert team that has enriched experience in executing & developing sustainable IT strategies in Healthcare, Technology, Retail, Logistics, Education, Telecommunications, Government and Media, we help our diverse customers to envision the future.

By developing highly scalable and consistent solutions, our primary goal is to deliver excellence at all levels and delight our customers and drive them to a better future.

One of our client is looking for a Helpdesk Specialist Please find below the details of the position.

Responsibilities:

• Receive customer Help Desk phone calls and service requests for support.
• Provide direct production support services for application users by responding to operational problems that are funneled to the team via helpdesk tickets.
• Work with the Release Management Team Agile Development Teams and PMO staff.
• Responsible for maintaining FAQs for questions or queries from users and an SOP for common issues encountered during the support process with detailed analysis and resolution steps.
• Responsible for monitoring the health of various service components via Appian Health Check.
• Other duties as assigned.

Qualifications

• Associate degree and 6+ years of relevant experience:
• Familiarity with the Appian BPM Platform is required.
• Experience with Jira and Confluence is required.
• Experience providing Helpdesk support to USMC customers desired.
• Background check required

Knowledge, Skills and Abilities:

• Experience with Agile and/or federal software development environments preferred
• Ability to work independently and yet be effective within a team setting
• Must be capable of managing multiple efforts with time-related constraints in a fast-paced contracting environment
• Demonstrated ability to effectively communicate and collaborate with diverse internal and external stakeholder groups and individuals
• Friendly presence, helpful attitude, good interpersonal skills, and ability to work well with others
• Excellent Microsoft Office skills (Word, Excel, and other applications)
• Ability to train end users on frequently asked technical issues
• Ability to provide technical assistance and support over the phone
• Good phone skills, professional demeanor, and previous customer service experience strongly desired
• Good problem-solving skills with the ability to visualize a problem or situation and think abstractly to solve it.

If you find yourself suitable for this position, kindly send your updated resume and expected hourly rate sabdulhadi at sensiple dot com

Regards

Abdul Hadi | Sensiple Inc.,

sabdulhadi at sensiple dot com

555 US Highway 1 S, Ste 330 Iselin, NJ 08830

Sensiple, Inc. is an Equal Opportunity Employer, and all qualified applicants will receive consideration for employment without regard to gender, race, colour, religion, sex, national origin, veteran or disability status.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.