Sr Digital Product Manager

Sr Digital Product Manager

Client location: Orlando, FL

Work location: Orlando, FL (onsite 4 days/week)

Duration of Assignment: 12+ Months

W2 Only Position

JOB DESCRIPTION:

Key Responsibilities:

• Lead the development of a digital product by defining the product roadmap and defining product strategy.
• Partners with internal stakeholders to identify quantifiable business goals and objectives.
• Identifies how addressing customer needs and pain points can drive business growth.
• Analyze, identify, and empathize with the guest to understand their pain points and opportunities through user interviews, business interviews and internal analytics data.
• Create, develop and understand the user persona and buyer persona and develop unique value propositions for both.
• Monitor, analyze, and act on key product analytics. Continually improve the product, increase retention rate, and boost customer lifetime value (LTV).
• Writes feature briefs that synthesize the Guest and business needs into a cohesive strategy and business case.
• Develops, reviews, and edits comprehensive user stories that include functional and non-functional requirements, business rules and gherkin acceptance criteria, ensuring that product features are clearly defined to meet the user needs, business objectives and technical standards.
• Set and monitor key performance indicators and metrics.
• Leads and maintains the feature and backlog development, attending planning ceremonies to drive priority decisions and remove roadblocks.
• Works closely with User Experience Designers, engineering, marketing, operations, QE (Quality Engineering), and executive stakeholders to ensure seamless product development and launch by focusing on product interface and user experience.
• Regularly communicates progress, blockers, developments, risks, and issues impacting the project.

Qualifications:

• 5+ years of digital product or other relevant experience; minimum of 3 years of working in the digital industry preferred.
• Bachelor s degree in a relevant field of study and/or relevant work experience.
• Proven ability to technical and user requirements with exceptional attention to detail.
• Proven ability to deliver requirements with Gherkin Acceptance Criteria.
• Proven analytics and quantitative skills; ability to leverage data and metrics to justify project scope, make informed decisions and support strategic recommendations.
• Experience with technical, user and business issues in a fast-paced digital organization.
• Outstanding verbal and written communication and project leadership skills, including an ability to communicate and influence at an executive level.
• Proven ability to collaborate with and achieve results through others, plus the ability to build strong and balanced relationships, and the capability to interact within all levels of the organization.
• Comfortable working with bi-coastal and international teams.

Preferred Qualifications:

• Experience using Object Oriented UX.
• Experience using hypothesis driven design.
• Operations experience in a Theme Park Industry.
• Experience in digital analytics, comfortable with SQL.
• Experience with Snowflake and Tableau.
• 2+ years working on products that leverage Natural Language Understanding, Machine Learning, Large Language Models, Knowledge Aggregation or Dynamic User Personalization.

Required Education:

• Bachelor s degree in a relevant field of study.

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