Project Manager (ServiceNow)

DirectViz Solutions, (DVS) is a rapidly growing government contractor that provides strategic services that meet mission IT needs for government customers. DVS provides innovative information technology solutions to government clients through the knowledge and expertise of our dedicated employees. DVS is an employee-centric employer that provides competitive compensation, comprehensive medical plans, 401k match, PTO accrual, professional development reimbursement, corporate-funded technology certifications, and employee recognition and appreciation programs.

At DVS, we recognize that our employees are our number one resource. If you are a problem-solving people-person, apply today!

We are seeking a highly skilled Project Manager to work in Alexandria, VA.

Summary

The Project Manager will lead and manage all aspects of the CRM platform implementation based on ServiceNow , ensuring that the project

aligns with organizational objectives and delivers value. This role requires a blend of

technical expertise, project management skills, and leadership abilities to drive the

project to successful completion. The Project Manager will be the primary point of

contact for all project-related activities, interfacing with stakeholders, managing project

teams, and ensuring compliance with contract requirements.

Key Responsibilities:

• Project Planning & Execution: Develop comprehensive project plans that outline timelines, milestones, resource allocation, and budgetary requirements. Oversee the execution of the project plan, ensuring that all tasks are completed on time, within scope, and within budget.
• Stakeholder Management: Serve as the main liaison between the client's OCIO/CSS Program Manager and the project team. Maintain clear and consistent communication with all stakeholders, providing regular updates on project status, risks, and issues.
• Risk Management: Identify potential project risks early and develop mitigation strategies to minimize impact. Monitor project progress and make adjustments as necessary to manage risks effectively.
• Quality Assurance: Ensure that all project deliverables meet the highest quality standards and comply with the specifications outlined in the RFP. Implement quality control processes to monitor and verify project outcomes.
• Change Management: Manage change requests, ensuring that any changes to project scope, timeline, or budget are documented, assessed for impact, and approved by the necessary stakeholders.
• Reporting & Documentation: Maintain thorough project documentation, including project plans, status reports, meeting minutes, and risk logs. Provide detailed and accurate project reports to senior management and stakeholders as required.

Qualifications:

• Bachelor's degree in a related field is required.
• Experience providing overall delivery order management and day-to-day management of a ServiceNow team.
• Experience managing the delivery, ongoing success, and continuous improvement of one or more digital products and/or platforms.
• A minimum of three (3) years of project management experience, specifically managing implementations of ServiceNow related projects.
• Strong understanding of the ServiceNow platform, including its capabilities, limitations, and best practices.
• Proven track record of successfully managing large-scale IT projects with a focus on CRM platforms.
• Experience with Agile methodologies.
• Excellent communication, presentation, and interpersonal skills, with the ability to convey technical information to non-technical stakeholders.
• Public Trust or the ability to obtain one.

Preferred Skills and Experience:

• Project Management Professional (PMP) certification is highly recommended.
• Scrum Master Certification.

• Hold the ServiceNow Certified Implementor certification (e.g., ServiceNow Implementation Bootcamp).

• Training in one or more of the following areas: Advanced Administrator, Asset Management, Scripting in ServiceNow , Application Creation in ServiceNow , ServiceNow Discovery, Domain Separation, HR Operations

Physical and Mental Qualifications:

• Be able to maintain awareness during scheduled working hours.
• Prolonged periods sitting or standing at desk and working on a computer (mouse and keyboard)
• Able to lift up to 15 pounds.
• Excellent verbal and written communication; good command of the English language
• Execute tasks independently and work as a team.
• Learns and memories routine tasks.
• Strong organizational, grammar, business correspondence, and self-management skills
• Candidates must be able to perform the essential functions of the position satisfactorily. If requested, reasonable accommodation will be provided for employees with disabilities.
• DVS retains the right to change or assign other duties to this position.

DirectViz Solutions, LLC (DVS) is an equal opportunity employer and prohibits discrimination and harassment against any employee or applicant for employment because of race, color, sex (including pregnancy), age, gender identity, creed, religion, national origin, sexual orientation, marital status, genetic information, disability, political affiliation, protected veteran status, or any other status protected by federal, state or local law.

DVS has a zero-tolerance policy for harassment, threats, coercion, discrimination, and intimidation. Employees may file a complaint or exercise any right protected by Executive Order 11246, Section 503 of the Rehabilitation Act of 1973, as amended, Section 4212 of the Vietnam Era Veterans Readjustment Assistance Act of 1974, or the Veterans Employment Opportunities Act of 1998.