Epicareer Might not Working Properly
Learn More
Please Turn on your JavaScript

Epicareer might not working properly because your browser javascript is turned off.

What is JavaScript?

JavaScript is like the magic behind making websites interactive. Basically, it makes Epicareer more enjoyable and engaging.
How do i turn this on?
Find tutorial for your browser below :
  1. Make sure the webpage is open.
  2. In the Safari app on your Mac, choose Safari > Preferences, then click Security.
  3. Make sure the Enable JavaScript checkbox is selected.
  4. Click Websites.
  5. On the left, click Content Blockers.
  6. Make sure Off is chosen in the pop-up menu next to the website.
  7. On the left, click Pop-up Windows.
  8. Make sure Allow is chosen in the pop-up menu next to the website.
Visit Site here
  1. Open Chrome on your computer.
  2. Click. then Settings.
  3. Click Privacy and Security.
  4. Click Site settings.
  5. Click JavaScript.
  6. Select Sites can use Javascript.
Visit Site here
  1. If you're running Windows OS, in the Firefox window, click Tools > Options.
  2. Tip: If you're running Mac OS, click the Firefox drop-down list > Preferences.
  3. On the Content tab, click the Enable JavaScript check box.
Visit Site here
  1. Click the "Settings and more" icon at the top right of the Edge browser window.
  2. Click Settings.
  3. From the Settings menu, click Cookies and site permissions.
  4. Scroll down and click on JavaScript.
  5. In the JavaScript window, toggle the slider to "on" or "allowed."
  6. Close the Settings tab.
  7. Refresh the page.
Visit Site here
  1. Go to Settings.
  2. Click Advanced in the left sidebar, and click Privacy & security.
  3. Under Privacy and security, click Site settings.
  4. Click JavaScript.
  5. At the top, turn on or off Allowed (recommended).
Visit Site here
Any Question? Contact us
logo
Jobs or company...

Service Desk Analyst Lead - Operations

Salary undisclosed

Apply on

Linkedn
Original
Simplified

Company Description

TMC Health is a non-profit health system in Tucson, AZ, known for putting patients first. Voted as the Best Hospital by US News & World Report in 2022, TMC Health is the region's fastest-growing health system with a wide range of specialty care services. They offer emergency care, pediatric care, women's health, cardiac care, orthopedics, neuroscience, hospice, surgical, and vascular care. TMCOne, the network of clinics under TMC Health, provides primary and specialty care to southern Arizona families.

Role Description

Lead the Service Desk team to ensure the delivery of services to all Information Services (IS) customers (24 x 7, 365 days per year), ensure service levels are achieved in line with customer expectations. Ensure team responsibility for ownership of all customers’ incidents or logged service requests. Track team incidents and tasks to conclusion in line with SLAs and quality standards. Provide information about incidents analysis and KPIs to management including ticket analysis and call stats. Provide day-to-day guidance for team to help ensure adherence to policies, procedures, standard work and best practices. Ensures education of team members of latest upgrades in enterprise applications. Initiates and participates in process improvement initiatives and seeks ways to continually improve the work of the team (reduce waste, increase quality, etc.).

Qualifications

EDUCATION: Associate's degree or equivalent from two-year college or technical school.

EXPERIENCE: Three (3) years of computer operations experience, including one (1) year in lead or supervisory capacity.

LICENSURE OR CERTIFICATION: None required.

KNOWLEDGE, SKILLS AND ABILITIES:

· Skill in troubleshooting and following basic triage requirements to determine customer’s issues.

· Skill in following up on customer issues and forwarding needs as necessary.

· Skill in training and guiding others.

· Ability to communicate effectively via telephone, text messaging, email and documentation.

· Ability to respond to sensitive and/or confidential inquiries or complaints from physicians, clinical staff, business leaders, executives or employees in an appropriate manner.

· Ability to make effective and persuasive presentations and reports.

· Ability to effectively present information to management.

· Ability to speak up assertively to correct errors, prevent problems or avoid potentially negative outcomes.

· Ability to calculate figures and compute rate, ratio, and percent and to draw and interpret bar graphs and apply basic algebraic concepts.

· Ability to apply principles of logical, scientific thinking or critical thinking to a wide range of intellectual and practical problems.

· Ability to deal with nonverbal symbolism (formulas, scientific equations, graphs, etc.) and deal with a variety of abstract and concrete variables.

Similar Jobs