Business Analyst (EHR Integrations)
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Job Description
Company Background
eVisit, headquartered in Mesa, AZ, is a telemedicine software company seeking to revolutionize healthcare delivery by creating physician-first tools that fundamentally simplify healthcare. Our HIPAA compliant telemedicine software was built for providers, by medical physicians, to optimize patient flow and boost practice revenue; while providing added convenience and high-quality care to patients, whether at work, home, or on the road.
eVisit is the fastest growing telemedicine software platform. The company is comprised of a unique team of talented individuals whose experiences are driven from backgrounds in healthcare and software development fields.
Business Analyst, Technical Configuration
As a member of the customer-facing project implementation team, the Configuration Business Analyst will be responsible for understanding the customer s telemedicine workflow requirements and translating that to productized technical configurations within the eVisit platform, which supports the success of the hospital and/or healthcare system.
About You:
- You are passionate about technology and its potential to positively impact everyone s access to higher quality, more convenient healthcare.
- You thrive in a highly-collaborative environment are are motivated by working with other high-performers
- You love authoring the path and advising in the creation of the workflows that will result in scalable, repeatable processes for future iterations of the role.
Requirements
Job Responsibilities/Major Functions:
- Maintain a comprehensive understanding of the system features and capabilities in order to provide effective support to the implementation teams, both internal and customer facing.
- Working from defined business requirements, configure the eVisit system to drive customer s outcomes.
- Adhere to user experience guidelines to ensure configurations are simple, effective, and drive customer adoption.
- Complete configuration requests according to the timelines, resources, and scope defined within customer s contracts and project implementation plans.
- Regularly communicate anticipated project risks to the project manager overseeing impact project.
- Act as a subject matter expert for technical business areas, helping to drive decisions related to system configuration and/or reporting.
- Track incoming requests and issue resolution through productivity monitoring tools.
- Assist with the development of configuration standards and best practice guides for maintaining efficiency, accuracy, and scalability.
- Create user documentation to facilitate customer facing User Acceptance Testing.
- Document and share results of end to end testing processes.
- Identify and communicate impact of system enhancements or configuration changes on integrated systems and processes.
- Track and test new system functionality, enhancements, and bug fixes in production environments for assigned projects
- Maintain ongoing knowledge of security and compliance policies impacting the healthcare industry.
- Establish and maintain positive intradepartmental and interdepartmental working relationships.
Requirements:
- Bachelor s degree or equivalent practical experience
- 2+ years in a technical, customer-facing role -- SaaS Experience preferred.
- Excellent communication skills; both verbal and written
- Demonstrated ability to create and maintain technical documentation
- Demonstrated ability to translate difficult technical concepts and ideas into practical business solutions
- Strong problem solving and analytical skills
- Experience balancing and managing shifting priorities
Benefits
- Competitive salary
- Great benefits package including medical, dental, vision, HSA & FSA plans
- 401(k)
- Generous PTO plan, plus 12 paid national holidays
- Fun, collaborative environment where the company is working to define the future of telemedicine
- Excellent opportunity for professional growth