Documentation Lead

This is a fully remote position that can be performed out of the following states: AZ, CA, CO, CT, FL, GA, IL, IN, MA, MI, MN, MT, NC, NJ, NV, OH, OK, OR, PA, SC, TN, TX, UT, VA, WA

We are seeking a Documentation Lead to direct the creation of a comprehensive content repository that will serve multiple functions, including technical releases, marketing, training, sales, and user documentation. The ideal candidate will have a strong background in technical writing, content strategy, and documentation management for SaaS products. This role offers the unique opportunity to shape the future of the customer resources for our innovative SaaS offerings while working closely with stakeholders to ensure our solutions effectively meet existing and future market needs.

This is a remote position open to candidates in the US. The Documentation Lead reports to the Chief Product & Technology Officer.

Responsibilities:

• Lead Content Strategy: Develop and manage a unified content strategy for technical documentation, user manuals, training materials, marketing collateral, and sales enablement resources.
• Create a Content Repository: Build and maintain a scalable, accessible content repository to house technical and non-technical documentation for internal and external stakeholders.
• Cross-Functional Collaboration: Work closely with engineering, product management, marketing, sales, and customer success teams to gather information, ensure content accuracy, and align documentation with product updates and company goals.
• Documentation for SaaS Products: Author and maintain high-quality documentation for software releases, including API documentation, technical specs, user guides, and release notes.
• Support Marketing & Sales Teams: Create product-focused materials for marketing campaigns, whitepapers, and presentations that highlight the technical capabilities and benefits of our SaaS solutions for the public sector.
• Training & Onboarding Materials: Develop and update training documentation and resources to support customer and internal onboarding.
• Maintain Consistency & Quality: Ensure consistency, accuracy, and clarity across all documentation, adhering to established style guides and best practices.
• Continuous Improvement: Establish documentation workflows and continuously seek ways to improve the quality and efficiency of content production.
• Content Governance: Develop policies and procedures for content lifecycle management, ensuring content is up-to-date, version-controlled, and accessible.

Qualifications:

• 5+ years of technical writing or documentation experience, with at least 2 years in a leadership or senior role.
• Proficiency in using documentation and content management tools such as Confluence, MadCap Flare, Adobe FrameMaker, or similar platforms.
• Proven experience in developing content strategies and building content repositories for diverse audiences, including technical teams, end-users, and business stakeholders.
• Ability to collaborate with engineering, product, marketing, and sales teams to develop accurate and relevant documentation.
• Strong attention to detail, with the ability to translate complex technical information into clear and concise content.
• Bachelor s degree in Technical Writing, Communications, Computer Science, or a related field (or equivalent experience).

Benefits:

• Group Medical, Dental, Vision and Life insurance
• 401k
• Unlimited Vacation
• Paid Sick Leave & Holidays

Compensation:

• $70k-$80k annual salary
• Salary may be adjusted based on experience and geographic location.

About Avolve Global leading government technology

Avolve is the global market leader in electronic plan review. We digitalize the review and approval of plans for permit applications, for both citizen and commercial planning developments. This enables government jurisdictions to improve efficiency and processes, as well as optimizing the experience for both permit applicants and plan reviewers.

We have over 300 customers globally and are expanding fast, because we have a suite of best-in-class solutions that offer choice to cities, counties, municipalities, and states.

It is an exciting time to join Avolve - we are expanding into new territories and have great vision for our technology solutions. As a team we take enormous pride in the quality of our work, and our people come to work because they enjoy being part of the Avolve family and helping our customers to create safe and thriving communities.

Avolve is an equal opportunity employer committed to promoting an inclusive environment. We re driven by seeing our people succeed and grow, and we work to ensure everyone contributes to their fullest potential. We consider all qualified applicants without regard to age, race, color, ancestry, national origin, religion, disability, protected veteran status, sex, gender identity or expression, sexual orientation, or any other protected status in accordance with applicable laws, regulations, and ordinances.

We are committed to work with you to look for reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

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