Integrated Service Delivery Head

HCLTech is looking for a highly talented and self- motivated Integrated Service Delivery Head to join it in advancing the technological world through innovation and creativity.

Job Title: Head Integrated Service Delivery Head

Location: Nashville, Tennessee, USA (100% Onsite)

Must have experience:

1. Should be having 18+ years of experience
2. Should have good Retail domain understanding
3. Should have prior experience of managing 400+ programs in ISD Head Role Key
4. Strong Delivery Head coming from Retail background with experience managing Application & Infrastructure (Ideally coming from Consumer Goods background.)
5. Application support 70%
6. Infrastructure support 30%
7. Experience with Digital Transformation
8. Delivery Head time will be spent dealing 50% of the time Driving Growth
9. Delivery Head time will be spent dealing 50% of the time Managing Delivery.
10. Must have Client Facing experience dealing with CIO, SVP, CXO, leadership maintaining, building, growing relationships.
11. Have experience with P&L at least 20 million to 40 million and above.
12. Experience dealing with Team size of 200 BPO, 300 Infrastructure, 200 Applications.

Responsibilities will include:

• To ensure that account fulfils all contractual commitments
• To drive relationship with the customer and other internal stakeholders.
• To partner with Account management teams for business growth planning
• To ensure Delivery Governance through creating a facilitative operating environment
• To leverage practice propositions and initiatives to add value to the client
• To lead the business review meeting with the customer and to ensure that customer visits by the client result in generation of additional business for HCL.

More Details:

• To drive program implementation, identify and mitigate risks to ensure smooth management of all the programs.
• To manage program budget, operations and deliverables for multiple programs by removing roadblocks for smooth program management
• To focus on relationship management with the concerned stakeholders and provide the necessary synergy to ensure alignment with the program delivery. Eg: Works closely with other technical advisors or CTO or CIO in customer organizations and external vendors as required to manage cross-functional prioritization, execution, issue or risk identification, and resolution
• To establish, track and review KPI or Metrics and manage key Program Partners or Stakeholders interest of multiple programs.
• To develop strategy and direction for meeting the overall objective.

How You'll Grow

At HCLTech, we offer continuous opportunities for you to find your spark and grow with us. We want you to be happy and satisfied with your role and to really learn what type of work sparks your brilliance the best. Throughout your time with us, we offer transparent communication with senior-level employees, learning and career development programs at every level, and opportunities to experiment in different roles or even pivot industries. We believe that you should be in control of your career with unlimited opportunities to find the role that fits you best.

Equality & Opportunity for All

Representing 165 nationalities across the globe, we pride ourselves on being an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and/or local law.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.