Epicareer Might not Working Properly
Learn More
E

GLO - Help Desk Support

Salary undisclosed

Apply on


Original
Simplified

Role GLO - Help Desk Support
Location: Austin Local onsite 4 days/wk downtown
Duration : Long-term


Description:
We are seeking an IT Support Technician for a long-term contract at our Austin, Texas-based client. In this role, you will support an IT Support Team's efforts by providing computer support to users, the IT environment, and on-site contractors.
This position requires 4 days/week on-site in downtown Austin, Texas.
High-Level Job Duties
Provided desktop computer support to users and on-site contractors.
Support government-issued mobile phone and tablets including setup and configuration,
Install and maintain computer equipment, printers, displays and other devices in accordance with manufacturers guidelines.
Assist the team in the rollout of new or improved services, such as implementing the Recovery AD environment, building new Recovery desktop and laptop images, and rolling out patches and updates. Perform other duties as required.
Assist the IT Support team's efforts to develop desktop support processes and procedures specific to the IT Operation, based upon the existing procedures and guidelines.
Required Skills:
Minimum of 4 years in hands-on desktop computer and technical support
Experience troubleshooting issues with PCs and peripherals.
Experience supporting Office 365 and the MS Office Suite
Experience troubleshooting basic networking issues.
Customer service oriented, professional demeanor
Able to convey technical details in layman s terms to non-technical staff.
Experience working in a matrix management environment.
Able to lift 40 pounds.
Preferred Skills:
Experience assisting with the daily activities of local and wide area network systems, perform diagnostics, schedule preventative maintenance.
Knowledge of installation, administration, and testing of network servers, operating system software, hubs, routers, switches, cabling etc.
Knowledge of installation, testing, and maintenance of local and wide area computer wired and wireless networks (Cisco Systems preferred).
Troubleshooting skills and the ability to diagnose/resolve network system problems.
Preferred Certifications
Security+ Certification
SSCP Certification
Microsoft Certified Professional
CCNA

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
Report this job