Tier I – Mid Level Help Desk Analyst
Salary undisclosed
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Job ID 2413122
Location REMOTE WORK, VA, US
Date Posted 2024-10-09
Category Information Technology
Subcategory Technical Support
Schedule Full-time
Shift Day Job
Travel No
Minimum Clearance Required None
Clearance Level Must Be Able to Obtain Public Trust
Potential for Remote Work Yes
Description
SAIC is currently seeking an experienced, motivated, career and customer service-oriented Tier I Help Desk Analyst (Mid Level) to join our team to begin an exciting and challenging career with SAIC.
Duties
Qualifications
Required
SAIC accepts applications on an ongoing basis and there is no deadline.
Covid Policy SAIC does not require COVID-19 vaccinations or boosters. Customer site vaccination requirements must be followed when work is performed at a customer site.
Location REMOTE WORK, VA, US
Date Posted 2024-10-09
Category Information Technology
Subcategory Technical Support
Schedule Full-time
Shift Day Job
Travel No
Minimum Clearance Required None
Clearance Level Must Be Able to Obtain Public Trust
Potential for Remote Work Yes
Description
SAIC is currently seeking an experienced, motivated, career and customer service-oriented Tier I Help Desk Analyst (Mid Level) to join our team to begin an exciting and challenging career with SAIC.
Duties
- Responds to and diagnoses problems through discussion with users.
- Ensures a timely process through which problems are controlled. Includes problem recognition, research, isolation, resolution, and follow-up steps.
- Provides support to end users on a variety of issues.
- Identifies, researches, and resolves technical problems.
- Responds to telephone calls, email and personnel requests for technical support.
- Document user issues through the ServiceNow ticketing system and escalates as required.
- Provides first-tier support to end users for either PC, server, or mainframe applications or hardware.
- Interact with network services, software systems engineering teams to restore service and/or identify and correct core problem.
- Assignments may be broad in nature, requiring originality and innovation in determining how to accomplish tasks.
- Contribute to deliverables and performance metrics.
Qualifications
Required
- AA Degree with at least 1 year experience or at least 3+ years of relevant work experience in lieu of degree
- Comprehensive knowledge in Information Technology service delivery
- Must be a U.S. Citizen
- Must be able to obtain a Public Trust
- A+ Certification or higher desired
- HDI or ITIL certifications desired
SAIC accepts applications on an ongoing basis and there is no deadline.
Covid Policy SAIC does not require COVID-19 vaccinations or boosters. Customer site vaccination requirements must be followed when work is performed at a customer site.
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