Training Manager

• Collaborate with business owners, process SME s, and other stakeholders to review the current state against proposed future state processes, systems and review change impacts.
• Lead and document change impacts by conducting impact analyses and other change management assessments
• Develop training materials that will used in instructor-led sessions or as part of self-paced offerings
• Develop communication materials to ensure adoption of new ways of working and technology solutions for both internal and external stakeholders
• Project manage your work stream (e.g. weekly status reports, risks and dependency management, work stream planning)

• 5+ years of experience in project/program/change management and/or training content development and delivery on similar programs
• Expertise in change management principles, methodologies, and tools, including process improvement and technical documentation
• Experience working on enterprise-scale, multi-country digital transformation projects
• Experience working on multi-release projects following the Agile methodology
• Bachelor s degree or equivalent experience

• Background in CRM implementations such as Salesforce is highly preferred
• Knowledge of B2B business processes such as account planning and management, lead, opportunity, and lifecycle management, partner collaboration, forecasting, campaign management is a plus
• Change management certification (such as PROSCI) or other designation is a plus
• Proficiency with Apple iWork Tools - Keynote, Numbers, Pages.
• Experience working with sales teams in US Education or Government markets
• Passion for problem solving and overcoming business challenges in partnership with others
• Outstanding communication and presentation skills with the ability to quickly establish trust, credibility, and influence across a variety of cross-functional and multi-directional partners. Past experience developing communications and training materials
• Experience collaborating on projects with a geographically dispersed team in a highly-matrixed, fast-paced environment. Requires onsite presence to effectively collaborate with the team
• Solid track record of leading strategic programs combined with the ability to execute tactical, project-level activities, and tasks
• Resilience, tenacity, and attention to detail

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