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Please Turn on your JavaScript

Epicareer might not working properly because your browser javascript is turned off.

What is JavaScript?

JavaScript is like the magic behind making websites interactive. Basically, it makes Epicareer more enjoyable and engaging.
How do i turn this on?
Find tutorial for your browser below :
  1. Make sure the webpage is open.
  2. In the Safari app on your Mac, choose Safari > Preferences, then click Security.
  3. Make sure the Enable JavaScript checkbox is selected.
  4. Click Websites.
  5. On the left, click Content Blockers.
  6. Make sure Off is chosen in the pop-up menu next to the website.
  7. On the left, click Pop-up Windows.
  8. Make sure Allow is chosen in the pop-up menu next to the website.
Visit Site here
  1. Open Chrome on your computer.
  2. Click. then Settings.
  3. Click Privacy and Security.
  4. Click Site settings.
  5. Click JavaScript.
  6. Select Sites can use Javascript.
Visit Site here
  1. If you're running Windows OS, in the Firefox window, click Tools > Options.
  2. Tip: If you're running Mac OS, click the Firefox drop-down list > Preferences.
  3. On the Content tab, click the Enable JavaScript check box.
Visit Site here
  1. Click the "Settings and more" icon at the top right of the Edge browser window.
  2. Click Settings.
  3. From the Settings menu, click Cookies and site permissions.
  4. Scroll down and click on JavaScript.
  5. In the JavaScript window, toggle the slider to "on" or "allowed."
  6. Close the Settings tab.
  7. Refresh the page.
Visit Site here
  1. Go to Settings.
  2. Click Advanced in the left sidebar, and click Privacy & security.
  3. Under Privacy and security, click Site settings.
  4. Click JavaScript.
  5. At the top, turn on or off Allowed (recommended).
Visit Site here
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Jobs or company...

Contact Center Manager

  • Full Time, onsite
  • ZRG Embedded Recruiting/RPO
  • Atlanta, United States of America
Salary undisclosed

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Manager Contact Center

As Contact Center Manager, you will oversee and manage the customer facing functions for all Skyline companies, including the customer call center and issue escalation functions. You and your team will be responsible for the inbound customer service and sales process, sales appointment setting, escalations and account issues, and ensuring responses to issues are handled quickly and appropriately.

In the near-term, you will act as a “player/coach” by helping to tackle inbound phone, webform and email inquiries from new and existing customers, making sure that customer needs are handled expeditiously, and new leads are scheduled promptly. Over time, your role will evolve to manage a team of contact center agents that will continuously grow as Skyline acquires additional roofing partners.

The role is on-site in Atlanta, Georgia, and will report to the Skyline Director of Marketing.

PRIMARY RESPONSIBILITIES:

  • Ensure that inbound inquiries, call backs and follow ups are handled professionally and quickly by your team, backed up by you, other branch staff and an answering service.
  • Ensure consistent customer service team responses by creating standard operating procedures (SOPs) and call scripts for customer touchpoints
  • Monitor contact center agent performance and provide ongoing training and coaching to improve call quality
  • Develop system and process to measure and communicate key metrics to track performance, e.g., speed to lead, appointment booking rate, average handle time, first call resolution, agent utilization
  • Create on-going action plan for process improvements that focus on departmental efficiencies and opportunities through enhanced technology, e.g., telephony system upgrades, automation
  • Ensure customers are retained, satisfied, and that their needs are fulfilled from a customer service perspective by conducting routine customer surveys (NPS)
  • Proactively identify opportunities to improve customer experience, service delivery, team member engagement, and service level achievement

MINIMUM EDUCATION/EXPERIENCE:

  • Mandatory: Bachelor’s degree in business management, Marketing, IT, or other relevant academic backgrounds.
  • 5+ years of experience in call center management
  • Experience in the home services industry or direct to consumer sales
  • Experience managing significant call volume from storm and natural disaster related events
  • Experience managing on-premises, remote and hybrid contact center teams
  • Experience in introducing and training employees on complex or unfamiliar projects and programs
  • Experience working with various call center technologies
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