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Jobs or company...

Product Support Technician

  • Full Time, onsite
  • Lutech Veterinary Industries, Inc.
  • Melville, United States of America
Salary undisclosed

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Job Description

We're growing & looking to add a technician with a customer service background to our team!

Purpose

Execute repairs, quality control inspections, and maintenance tasks on products as instructed by Service or Production personnel. Aid in product assembly as directed by Production personnel. Fulfill any additional responsibilities assigned by management.

Essential Duties
  • Evaluate and repair returned goods (RMA) and process/document using the relevant software (Wrike, NetSuite, ect.)
  • Assist in assembly and QC inspection of products per schedule as designated by Service and Production Supervisor.
  • Inform management of any trending issues observed during RMA repairs or production/assembly.
  • Provide professional and efficient customer support to customers and distributors through various channels such as email, phone, video calls, or in-person interactions. Assist them in troubleshooting, repairing, training, and diagnosing problems with their products or software, ensuring a helpful and effective resolution to their issues.
  • Assist in recording product failures and claim defective goods with suppliers.

Required Skills/Abilities
  • Excellent verbal and written communication skills.
  • Ability to explain technical issues to technical and nontechnical employees and customers.
  • Strong analytical and problem-solving skills.
  • Proficient with Microsoft Office Suite or related software and ability to learn new software quickly.
  • Work independently or within a team.
  • Electrical assembly knowledge.
  • Understanding of ESD requirements.
  • Ability to lift up to 60lbs safely without injury.

Goals
  • Accomplish all tasks within the time allotted. Complete KPIs set by managers.
  • Collaborate with Sales Team for identifying & resolving trending issues.
  • Independently communicate with our products distributors & end users.
  • Excellent customer service ratings.

Company Description

Lutech Industries is committed to revolutionizing the medical and veterinary technology industry by providing state-of-the-art products that are designed to modernize patient care processes and improve the overall experience. Through ongoing collaboration, innovation, and a commitment to excellence, we aim to establish ourselves as a trusted leader in the medical and veterinary technology industry, empowering our clients to achieve greater standards of care.

Lutech Industries is committed to revolutionizing the medical and veterinary technology industry by providing state-of-the-art products that are designed to modernize patient care processes and improve the overall experience. Through ongoing collaboration, innovation, and a commitment to excellence, we aim to establish ourselves as a trusted leader in the medical and veterinary technology industry, empowering our clients to achieve greater standards of care.
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