Credit and Collections Analyst

Akkodis is Seeking a Credit and Collections Analyst contractor for the location of Westborough MA. It is a contract Position for 3 months.

Pay Range: $25 - $30/hour; The rate may be negotiable based on experience, education, geographic location, and other factors.

Duties

• Responsible for collection activities of the assigned portfolio, including but not limited to ensuring consistent, timely follow up, as well as, and adherence to the standards of responsible collection practices.

• Follow up to customers within a customer focused framework; leading to the resolution of payment issues, by proactive Identification and resolution methods.

• Analyze customer invoices to ensure contract terms and conditions are being followed.

• Cash applications and adjustments to specific accounts as provided by Treasury backup.

• Resolution of Customer Email and Phone inquiries expected within a 24 hour turn-around.

• Gather credit and/or collections reference information, as required when needed.

• Complete ad hoc projects and related deliverables, as assigned.

• Proven ability to manage competing priorities under tight deadlines.

• Understand/ review customers claims and able to find quick resolution

• Handle dispute resolution for Fortune 500 customer accounts by investigating and researching claims, deductions, or disputes to determine validity in a timely fashion.

• The ability to effectively answer questions and resolve issues with limited information.

• Ability to take initiative to quickly research and identify the right solution to uncommon issues or inquiries.

Job Knowledge

• Must have strong general knowledge of the billing and collections process cycles.

• Must possess strong written and verbal communication skills with the ability to articulate challenges and present actions and solutions, along with excellent customer service skills.

• Have the ability to work well under pressure while maintaining a professional and positive demeanor and continually multi-task to meet deadlines.

• Ability to work effectively in a matrix organization using interdepartmental communication.

• Strong negotiation skills and use solid judgment in changing a customers objections into a commitment to pay.

Education and Requirements

• Three to five years previous collections experience within an Accounting environment (previous high-tech experience preferred).

• Experience in a multi-functional role and using multi-company accounting software package - Oracle Preferred

• 4 year college degree preferred, but not required in Accounting, Business or equivalent experience.

• Complete use and functionality of the Microsoft 2010 Office product suite.

• Intermediate to Advanced level Excel experience is required.

If you are interested in this role, then please click APPLY NOW. For other opportunities available at Akkodis, or any questions, please contact Punit Pathak at 610 445 8219 or [email protected].

Equal Opportunity Employer/Veterans/Disabled

Benefit offerings include medical, dental, vision, term life insurance, short-term disability insurance, additional voluntary benefits, commuter benefits, and a 401K plan. Our program provides employees the flexibility to choose the type of coverage that meets their individual needs. Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State, or local law; and Holiday pays upon meeting eligibility criteria.

To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit https://www.akkodis.com/en-us/candidate-privacy/