Epicareer Might not Working Properly
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Please Turn on your JavaScript

Epicareer might not working properly because your browser javascript is turned off.

What is JavaScript?

JavaScript is like the magic behind making websites interactive. Basically, it makes Epicareer more enjoyable and engaging.
How do i turn this on?
Find tutorial for your browser below :
  1. Make sure the webpage is open.
  2. In the Safari app on your Mac, choose Safari > Preferences, then click Security.
  3. Make sure the Enable JavaScript checkbox is selected.
  4. Click Websites.
  5. On the left, click Content Blockers.
  6. Make sure Off is chosen in the pop-up menu next to the website.
  7. On the left, click Pop-up Windows.
  8. Make sure Allow is chosen in the pop-up menu next to the website.
Visit Site here
  1. Open Chrome on your computer.
  2. Click. then Settings.
  3. Click Privacy and Security.
  4. Click Site settings.
  5. Click JavaScript.
  6. Select Sites can use Javascript.
Visit Site here
  1. If you're running Windows OS, in the Firefox window, click Tools > Options.
  2. Tip: If you're running Mac OS, click the Firefox drop-down list > Preferences.
  3. On the Content tab, click the Enable JavaScript check box.
Visit Site here
  1. Click the "Settings and more" icon at the top right of the Edge browser window.
  2. Click Settings.
  3. From the Settings menu, click Cookies and site permissions.
  4. Scroll down and click on JavaScript.
  5. In the JavaScript window, toggle the slider to "on" or "allowed."
  6. Close the Settings tab.
  7. Refresh the page.
Visit Site here
  1. Go to Settings.
  2. Click Advanced in the left sidebar, and click Privacy & security.
  3. Under Privacy and security, click Site settings.
  4. Click JavaScript.
  5. At the top, turn on or off Allowed (recommended).
Visit Site here
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Jobs or company...

Technical Support Specialist

Salary undisclosed

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Technical Support Specialist

Network Infrastructure/ Technology

Permanent Opportunity!

$60,000-$65,000k (DOE)

Monday-Friday, 8:30am-5:30pm

Columbus, Ohio

What the position offers:

Highly competitive total compensation package

Generous medical, dental, & vision insurance coverage (eligible day 1)

401k + company match (after 3 months)

Unlimited PTO policy + 8 company paid holidays

Potential bonus of up to $2,500 annually

On call rotation from 5:30pm-8:30am for a whole week + weekend (about 1x month with 4-5 calls/ week)

Salaried, exempt position, no OT for on-call hours

What you’ll be doing:

  • The Technical Support Specialist serves as the primary point of contact for customers seeking assistance with SAS product-related inquiries, technical issues, and general support including hardware, or network-related issues
  • As key members of the Customer Success team, the Technical Support Specialist's objective is to provide exceptional service by resolving inquiries promptly and effectively while maintaining a positive and professional demeanor
  • The specialist will troubleshoot problems and provide timely resolutions to ensure customer satisfaction
  • Respond to customer inquiries via phone, email, or chat in a timely manner
  • Identify and assess customers' needs to provide appropriate solutions and recommendations
  • Diagnose and troubleshoot technical issues related to SAS software, hardware, or network related connectivity
  • Research, document, and escalate complex issues to appropriate teams and follow up to ensure timely resolution
  • Guide customers through troubleshooting steps and provide clear instructions on product usage
  • Collaborate with internal teams to identify and implement solutions to recurring problems
  • Keep accurate records of customer interactions, technical issues, and solutions provided
  • Provide product training and support to customers as needed
  • Stay updated on product features, technical specifications, and industry trends
  • Participate in ongoing training and professional development activities
  • Always maintain a positive and customer-focused attitude
  • Assist with the development of support documentation, including FAQs, knowledge-based articles, and user guides

Who we’re looking for:

Bachelor’s degree in computer science, Information Technology, or related field (or equivalent work experience) required

1-3 years in a technical support role or similar customer-facing position using help desk software and remote support tools

Keen problem solver, able to think on their feet to troubleshoot an issue and guide clients to a resolution

Technically savvy with curiosity for how software works and drive to master new software/technologies; experience with XYZ will be a plus, but not required

Eagerness to learn, grow, and contribute to the overall success of the team using excellent problem-solving and troubleshooting skills

Ability to build and maintain strong relationships with external and internal customers

Professionally articulate, confident, and friendly communication skills

Outstanding time and task management skills, with the ability to manage multiple projects and competing priorities at all times

Certifications such as CompTIA A+, Network+, or Microsoft Certified Desktop Support Technician (MCDST) are a plus

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