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Senior Support Specialist

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Job Description

Job Description

IT Support Specialist

Location: Greensboro, NC (on-site)

Pay: $26.00 / Hourly

Duration: 8 month contract

The IT Onsite Support technician will work together with local and global colleagues to deliver applications support and new and upgraded infrastructure for business solutions. This includes, but is not limited to, Windows/Mac OS, LAN (wired and wireless), Windows client solutions for office and Test/Lab (Myplace, Factoryplace, Labclient) and specialized engineering devices such as Test Cell equipment, HIL, VR, IOT

This position performs analytical, technical, and administrative work to support local end-users, remote end-users, and test cells environment.

Core Responsibilities

  • Time critical support of Engineering applications and infrastructure solutions for Test and Lab environment.
  • Collaborate with global support technicians in troubleshooting and resolving infrastructure and end-user problems.
  • Use delegated authority from global operations teams to manage local infrastructure solutions.
  • Provide continual communication/feedback to end-users to understand their requirements and setting the appropriate expectations.
  • Install and configure Client systems (Hardware, software, applications, communications and peripherals).
  • Perform scheduled/unscheduled upgrades to machines to maintain a safe & secure network due to O/S vulnerabilities and virus outbreaks.
  • Manage engineering computers for end-users.
  • Provide on-call support.

Required Competencies

  • Broad IT background including hardware, software and network support.
  • Work patiently with end-users who are frustrated and need issues to be resolved quickly or helpful guidance with using the solutions.
  • Is open to change and enjoys the challenge of unfamiliar tasks.
  • Skilled in IT infrastructure management.

Desirable Competences/Certificates

  • ITIL Foundation
  • Agile SAFe

Experience Required

  • Two years experience in an Engineering Environment.
  • Five years of IT experience of onsite IT support including hardware, software and network support.

Category Code: JN008
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Company Description
CRG is a provider of Executive & Professional Search, Direct Hire & Contract Staffing, and Outsource IT Solutions. We have a team of 500 operating out of 7 Offices in the U.S. & Latin America. Established in 1994, we have completed over 3,000 Searches, 10,000 Contract Placements, and 100 Outsource IT Engagements. www.getCRG.com

Company Description

CRG is a provider of Executive & Professional Search, Direct Hire & Contract Staffing, and Outsource IT Solutions. We have a team of 500 operating out of 7 Offices in the U.S. & Latin America. Established in 1994, we have completed over 3,000 Searches, 10,000 Contract Placements, and 100 Outsource IT Engagements. www.getCRG.com
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