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Director, Knowledge Management

  • Full Time, onsite
  • Primus Software Corporation
  • On Site Hybrid, United States of America
Salary undisclosed

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Job Description

Job Description

Job Title: Director, Knowledge Management

Duration: 09+ Months Contract

Location: Newark NJ 07102 (Hybrid 2days/Week)

BASIC QUALIFICATIONS

  • Experience owning program strategy and end-to-end delivery
  • Experience implementing repeatable processes and driving automation or standardization
  • Experience working with a global team
  • Experience using data and metrics to measure and drive improvements
  • Strong interpersonal skills and the ability to build partnerships with key stakeholders
  • Ability to lead, teach and develop teams to deliver key organizational goals
  • Ability to handle changing priorities and use good judgment when working in stressful situations.
  • Ability to work in a fast-paced environment where continuous innovation is desired
  • Self-starter capable of taking initiative and working with minimal direction
  • Exceptional collaboration, and communication skills.
  • Experience supporting global teams
  • Bachelor s degree or higher or equivalent experience
  • Work experience of minimum 4 years of Knowledge Management, digital self service or product management.
  • Has a strong understanding of web best practices including UX/UI, search engine optimization (SEO), A/B testing, and website performance optimization

PREFERRED QUALIFICATIONS

  • 5+ years content strategy experience
  • Experience with Salesforce Service Cloud and Communities
  • Experience in working in an Agile methodology and/or Agile Certification
  • Six Sigma Certifcation
  • CKM or CKMP Certification
  • Advanced experience using and managing content in knowledge base systems
  • Contact center operations management experience including global outsourcing partners
  • Experience applying different writing styles, developing standards and templates for highly diverse audiences
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
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