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System Administrators Operations Lead

Salary undisclosed

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Remote, DC, MD, VA

Full-Time

Description

  • Oversee the staff that work on the operations and maintenance of the FTS application in the production and UAT environments.
  • Manage the scheduling of staff to support standard 0600 to 2000 EST daily support while maintaining an on call and after-hours maintenance support schedule.
  • Experience with Windows. Servers/workstations and Linux Servers.
  • Experience training subordinates on custom and COTS application support.
  • Experience with Oracle Database scripts, MySQL scripting,
  • Reports, Standard Operating Procedures, After Action Reports and real-time reporting of the FTS operational status.
  • Leads incident response efforts, coordinating with team members and other IT teams to and resolve issues promptly.
  • Manages User Requests for File corrections, Backend File Ingestion and Processing on Windows and Linux servers, provide tier 1/2 support to help desk for end user FTS support.
  • Monitor data transfers within DCSA network and transmissions to external Agencies.

Preferred Experience/Skills

  • Five years experience leading a fast-paced operations staff.
  • At least 3 years experience utilizing ServiceNow to assign, track and ensure incidents are closed out as per established KPPs.
  • Excellent leadership, team management, and interpersonal skills.
  • Strong analytical and problem-solving abilities.
  • Effective communication and collaboration skills.
  • Extensive PII data handling.
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