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Service Desk Specialist

Salary undisclosed

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Job Description

Job Description

We re seeking a Service Desk Support Specialist with experience providing remote, phone and in person Tier 2 and Tier 3 support to end users. This is a direct hire, onsite position working 5 days a week in the Los Colinas location. This is an excellent career opportunity for an individual wanting to become a Jr Systems Engineer. Excellent employee and medical benefits offered.

Requirements:

  • 5 years of consistent IT Support experience troubleshooting PC, hardware, network and software issues.
  • Experience providing Office 365 Administrative support.
  • Knowledge of network protocols and troubleshooting techniques.
  • SCCM and Imaging expertise
  • Configure and Deploy workstations, install software and updates.
  • Manage and troubleshoot hardware and software issues for all end-user devices.
  • Address computer-related issues, including setup, login, and connectivity to applications and software products.
  • Manage Office 365 user accounts, licenses, and permissions.
  • Provide support for Office 365 applications, including Outlook, Teams, OneDrive, and SharePoint.
  • Assist users with Office 365-related issues and provide training on new features and functionalities.
  • Participate in the planning and implementation of IT projects, including system upgrades and migrations.
  • Familiarity with endpoint management tools and practices.
  • Able to troubleshoot issues without having to use the computer to find the answer.
  • Excellent customer service, quick response, and excellent written and communication experience.

Apply now.

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