Technical Account Manager
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Salesforce Inc. seeks Technical Account Manager in San Francisco, CA:
Job Duties: Apply comprehensive troubleshooting and debugging skills to establish a working reproduction, acceptable resolution, and root cause. Provide thorough root cause analysis on issues that could impact your customer in the future. Offer best practice guidance and recommendations for optimum health and performance of the Tableau ecosystem. Oversee successful implementation Tableau Blueprint's Agility arm. Build strong cross-functional working relationships with Sales, Engineering, and Product Management. Provide escalation management on critical cases with Support, Sustaining Engineering, and Development to provide regular status updates to the customer. Communicate with all required stakeholders on crucial support cases and high priority issues. Conduct quarterly reporting and deployment reviews to spot trends, proactively identify potential issues, and offer tailored release recommendations to meet stability, performance, and new feature requirements. Prepare and deliver custom technical presentations and training internally, at customer sites and Tableau conferences. Telecommuting is an option.
Minimum Requirements: Master's degree (or its foreign degree equivalent) in Computer Science, Engineering (any field), Information Systems, or a related quantitative discipline, and two (2) years of experience in the job offered or in any occupation in a related field.
A related technical degree required (Computer Science, Engineering (any field), Information Systems)).
Special Skill Requirements: (1) Incident triage; (2) Assignment and SLA management; (3) Gathering technical requirements and making recommendations; (4) Managing escalations; (5) Creating technical design documentation; (6) REST APIs; (7) HTML; (8) NodeJS; (9) SQL; and (10) Tableau.
Any suitable combination of education, training and/or experience is acceptable. Telecommuting is an option.
Salary: $131,872.00 - $192,500.00 per annum.
Submit a resume using the apply button on this posting or by email at: at Job# 22-16438. Salesforce is an Equal Opportunity & Affirmative Action Employer.
#LI-DNI
Job Duties: Apply comprehensive troubleshooting and debugging skills to establish a working reproduction, acceptable resolution, and root cause. Provide thorough root cause analysis on issues that could impact your customer in the future. Offer best practice guidance and recommendations for optimum health and performance of the Tableau ecosystem. Oversee successful implementation Tableau Blueprint's Agility arm. Build strong cross-functional working relationships with Sales, Engineering, and Product Management. Provide escalation management on critical cases with Support, Sustaining Engineering, and Development to provide regular status updates to the customer. Communicate with all required stakeholders on crucial support cases and high priority issues. Conduct quarterly reporting and deployment reviews to spot trends, proactively identify potential issues, and offer tailored release recommendations to meet stability, performance, and new feature requirements. Prepare and deliver custom technical presentations and training internally, at customer sites and Tableau conferences. Telecommuting is an option.
Minimum Requirements: Master's degree (or its foreign degree equivalent) in Computer Science, Engineering (any field), Information Systems, or a related quantitative discipline, and two (2) years of experience in the job offered or in any occupation in a related field.
A related technical degree required (Computer Science, Engineering (any field), Information Systems)).
Special Skill Requirements: (1) Incident triage; (2) Assignment and SLA management; (3) Gathering technical requirements and making recommendations; (4) Managing escalations; (5) Creating technical design documentation; (6) REST APIs; (7) HTML; (8) NodeJS; (9) SQL; and (10) Tableau.
Any suitable combination of education, training and/or experience is acceptable. Telecommuting is an option.
Salary: $131,872.00 - $192,500.00 per annum.
Submit a resume using the apply button on this posting or by email at: at Job# 22-16438. Salesforce is an Equal Opportunity & Affirmative Action Employer.
#LI-DNI
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
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