T
Technical Systems Administrator
Salary undisclosed
Apply on
Original
Simplified
Description:
Work closely with Law Enforcement customers to ensure a stellar experience with Axon products and services.
Join Forces with various Teams to triage and prioritize agency change and feature requests
Research, diagnose, troubleshoot, and identify solutions to resolve Axon device and system issues or perform system updates directly with customers via virtual meetings, phone, & email
Follow up with clients to ensure their systems are fully functional after troubleshooting
Log & provide detailed notes on each customer interaction
Solve problems effectively in an ever-evolving environment
Report bugs and trends to the necessary Axon teams
Determine the urgency of issues for each client and their placement in the prioritization of issues for their entire group of assigned clients
Proactively improve knowledge and develop analytical and technical skills
Limited travel (up to 10%), as needed, to customer sites for direct troubleshooting
Skills:
customer service, technical support, troubleshooting, routing and switching, route and switch, windows service, administration
Top Skills Details:
customer service, technical support, troubleshooting ,routing and switching, route and switch, windows service, administration
Additional Skills & Qualifications:
Top 3 skills: 1.) Windows Service/Administration, 2.) routing and switching 3.) Customer Service Skills
skills: Experience with IP cameras, updating a network video recorder, MVR, experience with law enforcement or justice system is a plus
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Work closely with Law Enforcement customers to ensure a stellar experience with Axon products and services.
Join Forces with various Teams to triage and prioritize agency change and feature requests
Research, diagnose, troubleshoot, and identify solutions to resolve Axon device and system issues or perform system updates directly with customers via virtual meetings, phone, & email
Follow up with clients to ensure their systems are fully functional after troubleshooting
Log & provide detailed notes on each customer interaction
Solve problems effectively in an ever-evolving environment
Report bugs and trends to the necessary Axon teams
Determine the urgency of issues for each client and their placement in the prioritization of issues for their entire group of assigned clients
Proactively improve knowledge and develop analytical and technical skills
Limited travel (up to 10%), as needed, to customer sites for direct troubleshooting
Skills:
customer service, technical support, troubleshooting, routing and switching, route and switch, windows service, administration
Top Skills Details:
customer service, technical support, troubleshooting ,routing and switching, route and switch, windows service, administration
Additional Skills & Qualifications:
Top 3 skills: 1.) Windows Service/Administration, 2.) routing and switching 3.) Customer Service Skills
skills: Experience with IP cameras, updating a network video recorder, MVR, experience with law enforcement or justice system is a plus
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
Report this job Similar Jobs
