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ServiceDesk Technicians

  • Full Time, onsite
  • Clearbridge Technology Group
  • Remote, United States of America
Salary undisclosed

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Our client, a leading Government Systems Integrator located in McLean, VA, is currently in need of 3 Service Desk Technicians for an initial 12 month contract with high-likelihood of extension for several years to come. The Service Desk Technicians will work remotely (several different shifts available) in support of end-users technical support to resolve, track, and manage technical problems. The technicians will troubleshoot and help end-users solve issues with MS Office, Windows, Active Directory, networks and other products as well as perform installation of various software applications onto end-user PCs. ServiceNow tickets will be used to process and document actions taken. This is a 24/7/365 Service Desk and occasional holiday work will be required.

Required Skills:

  • High energy with excellent customer service and communication skills
  • Between 1 and 4 years of relevant experience with either an Associates Degree related to Information Technology; or, High School diploma and 3+ years of experience and/or certifications
  • Proficient in supporting MS Office, Windows 7-10, Active Directory, VPN, Web, and network connectivity troubleshooting
  • Relevant IT certifications (CompTIA A+, etc.)
  • with the ability to obtain a Public Trust clearance

Preferred Skills:

  • Experience handling a high volume of support tickets and inbound calls (highly preferred)
  • Experience working w/ remote support tools, especially BeyondTrust (fka Bomgar)
  • Experience using ServiceNow
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
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