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Technical Support Representative

Salary undisclosed

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Job Description

Job Description

We are seeking a Technical Support Representative to join our team! You will resolve computer-related issues for your clients.

Responsibilities:

  • Provide technical assistance with product hardware orsoftware
  • Resolve issues for clients via phone, in person, or electronically
  • Recommend hardware and software improvements
  • Track customer issues and resolutions

Qualifications:

  • Previous experience in customer service, or other related fields
  • Ability to build rapport with clients
  • Strong troubleshooting and critical thinking skills
  • Positive and professional demeanor
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
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