Software Developer
Apply on
Software Developer ( Application Developer )
Location : Michigan - Hybrid Position
Duration : 6+ Months Contract
Requirement :
The ideal candidate should have at least 5 years of experience in one or more of the following:
Web services and other cross system communication protocols and experience with integration of telephony systems to other computer systems (e.g. SOAP, VXML SQL, XML, REST)
Must Have with PBX & IVR Systems & Web Services & VOIP Experience
Software development in an object orientated programming language; ability to design, develop and support advanced IVR applications.
Knowledge of PBX architecture, telecommunication network services, and contact center systems.
Working knowledge of and the ability to interpret and troubleshoot SIP based VoIP traffic, as well as the integration of dissimilar SIP telephony systems.
Strong understanding of contact center operation, including key metrics and workforce management needs
As well as experience with management and development of speech recognition systems and grammars
Working Knowledge of Genesys Cloud is a plus.