Senior Data Scientist
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Hi
Hope You are doing well |
We have an urgent below position .If you are interested please share your updated resume with the rate expectation.
Job Title :Senior Data Scientist
Location:San Jose, CA / Austin, TX_Onsite
Job Description:
· Lead Engineer: Oversee the entire IVR / Cases development lifecycle, from project planning and scoping to implementation and maintenance.
· Design: Collaborate with stakeholders to define IVR requirements and create detailed design specifications.
· Authoring/Development: Develop IVR / Cases applications using Google Cloud Platform tools and technologies, such as Dialogflow and Contact Center & Java
· Operational Support: Provide Tier I, II, and III support for IVR / Cases applications, troubleshooting issues and resolving customer inquiries.
· Integration: Integrate IVR solutions with other systems and platforms, such as CRM, ERP, and contact center applications.
· Performance Optimization: Optimize performance of the system to ensure efficient and effective customer interactions.
· Lead a team of engineers and cross-functional stakeholders in the development and launch of [specific project/product].
· Documentation: Create and maintain comprehensive documentation for IVR / Cases solutions, including design specifications, user manuals, and troubleshooting guides.
· Collaboration: Work closely with cross-functional teams, including product managers, developers, and testers, to deliver successful projects.
· Provide guidance and support to the Scrum Team on Agile principles and Scrum practices.
· Act as a liaison between the Scrum Team and external stakeholders, including product owners, management, and other teams.
Required Skills and Qualifications:
· Proficiency in scripting languages (e.g., JavaScript, Java, Python).
· Excellent communication and leadership skills. – MANDATORY REQUIREMENT
· Understanding of IVR design principles and best practices.
· Excellent problem-solving and troubleshooting skills.
· Ability to work independently and as part of a team.
Nice to Have Skills and Qualifications:
Strong experience with Google Cloud Platform (Google Cloud Platform) and its IVR-related services (e.g., Dialogflow, Contact Center).
Experience with contact center technologies and processes.
Certifications in Google Cloud Platform or related technologies.
Key details:
Authoring/Development: Develop IVR / Cases applications using Google Cloud Platform tools and technologies, such as Dialogflow and Contact Center AI.
Documentation: Create and maintain comprehensive documentation for IVR / Cases solutions, including design specifications, user manuals, and troubleshooting guides.
Collaboration: Work closely with cross-functional teams, including product managers, developers, and testers, to deliver successful projects.
Thanks and Regards
MANMOHAN SINGH
Raas Infotek Corporation.
262 Chapman Road, Suite 105A,
Newark, DE-19702
Direct No: 13022869851: EXT:134