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Senior Data Scientist

Salary undisclosed

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Hi

Hope You are doing well |

We have an urgent below position .If you are interested please share your updated resume with the rate expectation.

Job Title :Senior Data Scientist

Location:San Jose, CA / Austin, TX_Onsite

Job Description:

· Lead Engineer: Oversee the entire IVR / Cases development lifecycle, from project planning and scoping to implementation and maintenance.

· Design: Collaborate with stakeholders to define IVR requirements and create detailed design specifications.

· Authoring/Development: Develop IVR / Cases applications using Google Cloud Platform tools and technologies, such as Dialogflow and Contact Center & Java

· Operational Support: Provide Tier I, II, and III support for IVR / Cases applications, troubleshooting issues and resolving customer inquiries.

· Integration: Integrate IVR solutions with other systems and platforms, such as CRM, ERP, and contact center applications.

· Performance Optimization: Optimize performance of the system to ensure efficient and effective customer interactions.

· Lead a team of engineers and cross-functional stakeholders in the development and launch of [specific project/product].

· Documentation: Create and maintain comprehensive documentation for IVR / Cases solutions, including design specifications, user manuals, and troubleshooting guides.

· Collaboration: Work closely with cross-functional teams, including product managers, developers, and testers, to deliver successful projects.

· Provide guidance and support to the Scrum Team on Agile principles and Scrum practices.

· Act as a liaison between the Scrum Team and external stakeholders, including product owners, management, and other teams.

Required Skills and Qualifications:

· Proficiency in scripting languages (e.g., JavaScript, Java, Python).

· Excellent communication and leadership skills. – MANDATORY REQUIREMENT

· Understanding of IVR design principles and best practices.

· Excellent problem-solving and troubleshooting skills.

· Ability to work independently and as part of a team.

Nice to Have Skills and Qualifications:

Strong experience with Google Cloud Platform (Google Cloud Platform) and its IVR-related services (e.g., Dialogflow, Contact Center).

Experience with contact center technologies and processes.

Certifications in Google Cloud Platform or related technologies.

Key details:

Authoring/Development: Develop IVR / Cases applications using Google Cloud Platform tools and technologies, such as Dialogflow and Contact Center AI.

Documentation: Create and maintain comprehensive documentation for IVR / Cases solutions, including design specifications, user manuals, and troubleshooting guides.

Collaboration: Work closely with cross-functional teams, including product managers, developers, and testers, to deliver successful projects.

Thanks and Regards

MANMOHAN SINGH

Raas Infotek Corporation.

262 Chapman Road, Suite 105A,

Newark, DE-19702

Direct No: 13022869851: EXT:134