PMO Communications Specialist

Roles & Responsibilities:

The DPU Customer Service Program Management Office (PMO) is seeking an accomplished Communications Specialist with extensive experience developing written and digital content for employees, customers, key stakeholders, and executive audiences.

The Communications Specialist will:

• Develop and execute the communications strategy for the PMO including key messaging, communication channels, and campaigns
• Develop and maintain a content calendar to ensure all communications are timely and relevant
• Create and deliver written and digital content, including email, newsletters, intranet, videos, and presentations
• Establish and maintain library of survey templates
• Develop communications metrics and reporting
• Work with key stakeholders to ensure communication is clear, consistent and aligns with the department s strategic plan and project goals
• Monitor and measure the effectiveness of communications and adjust using feedback received

Other Specifications:

Minimum skills and qualifications:

• Degree in Communications, Business, Journalism or Marketing/Advertising
• 5+ years of experience developing written and digital content for employees, customers, key stakeholders, and executive audiences
• Excellent oral, written and editing skills
• Ability to write clear, persuasive, and engaging content for a variety of platforms
• Knowledge of best practices for audience-based communication
• Expert skill level in Microsoft Office suite of products, Teams, SharePoint, and Forms; Adobe; Canva or similar visual graphic software
• Ability to collaborate across all levels of the organization
• Excellent time management skills and ability to prioritize and re-prioritize quickly

Preferred Experience

• Developed written and digital content for large-scale projects
• Operational knowledge of customer service, billing, and field operations for water and gas utility
• Project management experience
• Experience using WordPress