Help Desk Specialist

Gridiron IT seeking a highly motivated and skilled Help Desk Specialist to join our dynamic IT team. As a Help Desk Specialist, you will play a crucial role in analyzing our customer's information systems, identifying areas for improvement, and proposing innovative solutions to enhance operational efficiency. You will collaborate with cross-functional teams to gather requirements, design system specifications, and ensure seamless implementation of changes. The ideal candidate should have a strong analytical mindset, exceptional problem-solving skills, and the ability to communicate effectively with both technical and non-technical stakeholders.

Requirements:
U.S. citizenship is required

Ability to obtain and maintain a Public Trust clearance as required by contract

This position is hybrid (on-site/remote). Candidate will be required to work on the Government client's Washington DC site at least three days a week.

This position has an initial 30 day on site requirement (4-5 days/week) to ensure familiarization with program and Federal staff and the overall operating environment.

Qualifications and Experience:

Bachelor's degree in Computer Science, Information Systems, Engineering, Business, or a scientific or technical discipline and 5+ years of applicable experience, or 7+ years of applicable experience in lieu of a college degree.

One or more of the following computer security certifications: CCNA Security, CySA+, GICSP, GSEC, Security+ CE, SSCP, or Other Security certification as approved by CRM.

Strong analytical and problem-solving skills, with the ability to think critically and creatively.

Excellent communication skills, with the ability to communicate complex technical concepts to non-technical stakeholders.

Strong collaboration and team-oriented approach.

Detail-oriented and highly organized, with the ability to handle multiple projects simultaneously.

Responsibilities:

Provides phone and in-person support to end users for e-mail; active directory; file systems and storage; desktop applications; government-issued equipment such as laptops, phones, printers, etc.; and end-user connectivity among other areas.
Serves as the first point of contact for troubleshooting hardware/software PC and printer problems.
Conduct thorough testing and quality assurance to validate system functionality and performance.
Troubleshoot and resolve any issues that arise during the implementation process or in ongoing system usage.
Provide training and support to end-users to ensure they effectively utilize the government-provided IT systems.
Stay up-to-date with emerging technologies and industry trends to propose innovative solutions.Provides phone and in-person support to end users for e-mail; active directory; file systems and storage; desktop applications; government-issued equipment such as laptops, phones, printers, etc.; and end-user connectivity among other areas.
Serves as the first point of contact for troubleshooting hardware/software PC and printer problems.
Conduct thorough testing and quality assurance to validate system functionality and performance.
Troubleshoot and resolve any issues that arise during the implementation process or in ongoing system usage.
Provide training and support to end-users to ensure they effectively utilize the government-provided IT systems.
Stay up-to-date with emerging technologies and industry trends to propose innovative solutions.
Compensation and Benefits Salary Range:
$25 - 40 hourly (Compensation is determined by various factors, including but not limited to location, work experience, skills, education, certifications, seniority, and business needs. This range may be modified in the future.)
Benefits: Gridiron offers a comprehensive benefits package including medical, dental, vision insurance, HSA, FSA, 401(k), disability & ADD insurance, life and pet insurance to eligible employees. Full-time and part-time employees working at least 30 hours per week on a regular basis are eligible to participate in Gridiron s benefits programs.

Gridiron IT Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status or disability status.

Gridiron IT is a Women Owned Small Business (WOSB) headquartered in the Washington, D.C. area that supports our clients' missions throughout the United States. Gridiron IT specializes in providing comprehensive IT services tailored to meet the needs of federal agencies. Our capabilities include IT Infrastructure & Cloud Services, Cyber Security, Software Integration & Development, Data Solution & AI, and Enterprise Applications. These capabilities are backed by Gridiron IT's experienced workforce and our commitment to ensuring we meet and exceed our clients' expectations.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.