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Jobs or company...

Customer Success Manager

Salary undisclosed

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Who We Are

Rilla’s the leading conversation intelligence software for outside sales. Think solar, roofing, and real estate sales reps.

They talk to customers face to face, our mobile app records their conversations, and our AI automatically transcribes and analyzes their conversations to help them improve their sales.

Our vision is to bring the power of conversation intelligence from the Zoom meeting and the call center to the more than 10M sales people who work offline.

We’re growing 20% MoM, have dozens of customers including Fortune 500 companies, Net Revenue Retention above 170%, an NPS higher than the iPhone’s, and we are cash flow positive!

We have become one of the fastest-growing startups in the history of startups.

We’re backed by Byron Deeter (one of the best investors of all time) from Bessemer Venture Partners, the top Cloud investor in the world.

And we’re a Cloud 100 Rising Star company.

Who You Are

  • A customer obsessive. Someone who deeply cares about delighting customers and solving their pains, not about vanity metrics.
  • An infinite learner. You are always looking to learn more and learn faster. You feel uneasy when you get complacent, and you’re constantly seeking discomfort.
  • A team player. You love giving and receiving feedback and learning and growing as a team.
  • Unafraid of failure. You take risks. You see failure as an opportunity to learn, grow, and be better the next time. In a weird way, you trick your brain into being excited when you fail, because it means you got a new opportunity to learn more.
  • Affinity for the unconventional. You get a kick out of rejecting conventional wisdom. And you’re not afraid to try weird, crazy, and quite possibly stupid ideas.
  • Extremely focused. You practice extreme focus in everything you do. You’re always looking to prioritize your time and resources to maximum efficiency.

What You’ll Do

  • Facilitate a smooth and successful onboarding experience for customers, ensuring their long-term success with Rilla.
  • Build relationships with our clients and develop deep empathy for their workflows and requirements. This will involve visiting clients in person.
  • Measure and communicate impact through the use of product analytics and financial metrics, including ROI analyses and case studies.
  • Drive customer account growth through persuasive storytelling supported by data, taking ownership of the NRR metric.
  • Coordinate with our Account Managers to drive large upsell opportunities for enterprise customers.

What we'd like

  • Experience in world-class customer success management, account management, project management, or operations.
  • Excellent communication skills.
  • You can move, think, act, and learn extremely fast.
  • You have an insane intrinsic drive and hustle in you that makes you want to learn more and do better every day.
  • You're energized by building a startup from the very beginnings, working with the team 6 days per week, Sunday – Friday in the office.
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