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Enterprise Incident Manager (Information Technology Executive 2)
Salary undisclosed
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THE POSITION
Are you an information technology professional eager to broaden your portfolio with the Commonwealth of Pennsylvania? The Network, Unified Telecommunications, and Security Operations Division is seeking an Enterprise Incident Manager to complete our team. This position gives you the opportunity to lthe incident management process by coordinating the identification, analysis, and resolution of IT incidents. Apply today to start a new and exciting chapter of your career!
DESCRIPTION OF WORK
As an Enterprise Incident Manager within the Office of Administration's Network Unified Telecommunications Security Operations division, you will oversee incident management and support for network, security, voice, and compute services. You will ensure that all activities align with the Governor's Policy Office objectives and enterprise policies. This position involves developing strategies for effective incident management and supervising the Enterprise Monitoring Section responsible for continuous status availability of OIT services. You will have the opportunity to lead efforts to enhance operational efficiency and compliance with public policy and enterprise standards. Additionally, you will be tasked with both short-term and long-term strategic support for incident management and system monitoring.
Take your career with IT up a notch with the Network, Unified Telecommunications, and Security Operations Division!
Interested in learning more? Additional details regarding this position can be found in the position description .
Work Schedule and Additional Information:
REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY
QUALIFICATIONS
Minimum Experience and Training Requirements:
Additional Requirements:
Legal Requirements:
How to Apply:
Veterans:
Telecommunications Relay Service (TRS):
If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.
The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.
Learn more about our Total Rewards by watching this short video !
Health & Wellness
We offer multiple health plans so our employees can choose what works best for themselves and their families. Our comprehensive benefits package includes health coverage, vision, dental, and wellness programs.*
Compensation & Financial Planning
We invest in our employees by providing competitive wages and encouraging financial wellness by offering multiple ways to save money and ensure peace of mind including multiple retirement and investment plan options.
Work/Life Balance
We know there's more to life than just work! Our generous paid leave benefits include paid vacation, paid sick leave, eight weeks of paid parental leave, military leave, and paid time off for most major U.S. holidays, as well as flexible work schedules and work-from-home opportunities.*
Values and Culture
We believe in the work we do and provide continual opportunities for our employees to grow and contribute to the greater good. As one of the largest employers in the state, we provide opportunities for internal mobility, professional development, and the opportunity to give back by participating in workplace charitable giving.
Employee Perks
Sometimes, it is the little "extras" that make a big difference. Our employees receive special employee-only discounts and rates on a variety of services and memberships.
For more information on all of these Total Rewards benefits, please visit and click on the benefits box.
*Eligibility rules apply.
Are you an information technology professional eager to broaden your portfolio with the Commonwealth of Pennsylvania? The Network, Unified Telecommunications, and Security Operations Division is seeking an Enterprise Incident Manager to complete our team. This position gives you the opportunity to lthe incident management process by coordinating the identification, analysis, and resolution of IT incidents. Apply today to start a new and exciting chapter of your career!
DESCRIPTION OF WORK
As an Enterprise Incident Manager within the Office of Administration's Network Unified Telecommunications Security Operations division, you will oversee incident management and support for network, security, voice, and compute services. You will ensure that all activities align with the Governor's Policy Office objectives and enterprise policies. This position involves developing strategies for effective incident management and supervising the Enterprise Monitoring Section responsible for continuous status availability of OIT services. You will have the opportunity to lead efforts to enhance operational efficiency and compliance with public policy and enterprise standards. Additionally, you will be tasked with both short-term and long-term strategic support for incident management and system monitoring.
Take your career with IT up a notch with the Network, Unified Telecommunications, and Security Operations Division!
Interested in learning more? Additional details regarding this position can be found in the position description .
Work Schedule and Additional Information:
- Full-time employment
- Work hours are 8:00 AM to 4:30 PM, Monday - Friday, with a 60-minute lunch.
- Telework: You may have the opportunity to work from home (telework) part-time, two or three days per week, based on operational needs. In order to telework, you must have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania. If you are unable to telework, you will have the option to report to the headquarters office in Harrisburg.
- Salary: In some cases, the starting salary may be non-negotiable.
- You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.
REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY
QUALIFICATIONS
Minimum Experience and Training Requirements:
- Eleven years of professional information technology experience; or
- Seven years of professional information technology experience and a bachelor's degree; or
- An equivalent combination of experience and training.
Additional Requirements:
- You must be able to perform essential job functions.
Legal Requirements:
- The selected candidate for this position must undergo a fingerprint-based records check to be in compliance with the Federal Bureau of Investigation (FBI), Criminal Justice Information Services Division (CJIS).
How to Apply:
- Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).
- If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable.
- Your application must be submitted by the posting closing date . Late applications and other required materials will not be accepted.
- Failure to comply with the above application requirements may eliminate you from consideration for this position.
Veterans:
- Pennsylvania law (51 Pa. C.S. 7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to and click the Veterans' Preference tab or contact us at .
Telecommunications Relay Service (TRS):
- 711 (hearing and speech disabilities or other individuals).
If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.
The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.
Learn more about our Total Rewards by watching this short video !
Health & Wellness
We offer multiple health plans so our employees can choose what works best for themselves and their families. Our comprehensive benefits package includes health coverage, vision, dental, and wellness programs.*
Compensation & Financial Planning
We invest in our employees by providing competitive wages and encouraging financial wellness by offering multiple ways to save money and ensure peace of mind including multiple retirement and investment plan options.
Work/Life Balance
We know there's more to life than just work! Our generous paid leave benefits include paid vacation, paid sick leave, eight weeks of paid parental leave, military leave, and paid time off for most major U.S. holidays, as well as flexible work schedules and work-from-home opportunities.*
Values and Culture
We believe in the work we do and provide continual opportunities for our employees to grow and contribute to the greater good. As one of the largest employers in the state, we provide opportunities for internal mobility, professional development, and the opportunity to give back by participating in workplace charitable giving.
Employee Perks
Sometimes, it is the little "extras" that make a big difference. Our employees receive special employee-only discounts and rates on a variety of services and memberships.
For more information on all of these Total Rewards benefits, please visit and click on the benefits box.
*Eligibility rules apply.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
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