Area Director of Operations
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Belmont Village Senior Living is growing! We are now recruiting an experienced Area Director of Operations to oversee multiple senior living communities within an assigned area. In this role, you will lead strategic and business objectives, focusing on occupancy, profitability, staffing, regulatory compliance, and operational excellence. You will collaborate closely with Regional and Community leadership to drive resident and employee satisfaction while ensuring high-quality care.
About the Role
The Area Director of Operations is responsible for the execution of key business and strategic objectives for Belmont Village Communities in an assigned area. Key objectives include occupancy growth, profitability, staffing, regulatory compliance and achievement of operational standards and customer satisfaction. The designated area will include a portfolio of communities based on geography, operating status (stabilized vs. lease-up), ownership or any other factor deemed appropriate. The size and make-up of the assigned area may change from time to time based on the needs of the company.
Responsibilities
- Manage communities according to state regulations, company policy and operational standards
- Oversee financial objectives for assigned communities including but not limited to occupancy and rate growth, labor expenses, and capital expenditures budget
- Work collaboratively with the SVP of Regulatory Affairs and Quality to respond to any licensing visits and ensure an appropriate and timely corrective action plan is identified as needed
- Drive achievement targets for resident, family and employee engagement, satisfaction and loyalty
- Work collaboratively with Regional Team members to achieve positive outcomes within the assigned area
- Participate in the interview, selection, training, management and mentorship of community leadership
- Prepare regular operations reports for SVP of Regional Operations
- On-site community support during leadership transitions and challenges
- Maintain and support a culture of hospitality and exceptional customer service
Qualifications
- Bachelor's degree required, MBA, or Master's degree preferred
- RCFE certification
- 5+ years of Assisted Living and Memory Care operations management experience with budgetary responsibilities
- Prior experience managing multiple locations simultaneously strongly preferred
- Knowledge of and ability to conform to applicable laws, rules and industry regulations
- Strong leadership, conflict resolution, and communication skills with the ability to work collaboratively with a diverse group
- Proven experience in formulating policies, developing and implementing new strategies and procedures
- Ability to travel extensively within the assigned area and manage a 24/7 operational schedule
- Proficiency in various computer programs and applications
Benefits Overview
Belmont Village Senior Living offers full-time management employees a benefit package including earned bonus opportunities, medical, dental, vision, mental health & prescription benefits, paid vacation, paid holidays, paid personal days, earned sick days, 401(k) savings with employer match, short-term disability, long-term disability, and life insurance.
The above is a general overview of the essential duties associated with this position and does not represent an exhaustive or comprehensive list of all duties.
