Epicareer Might not Working Properly
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Please Turn on your JavaScript

Epicareer might not working properly because your browser javascript is turned off.

What is JavaScript?

JavaScript is like the magic behind making websites interactive. Basically, it makes Epicareer more enjoyable and engaging.
How do i turn this on?
Find tutorial for your browser below :
  1. Make sure the webpage is open.
  2. In the Safari app on your Mac, choose Safari > Preferences, then click Security.
  3. Make sure the Enable JavaScript checkbox is selected.
  4. Click Websites.
  5. On the left, click Content Blockers.
  6. Make sure Off is chosen in the pop-up menu next to the website.
  7. On the left, click Pop-up Windows.
  8. Make sure Allow is chosen in the pop-up menu next to the website.
Visit Site here
  1. Open Chrome on your computer.
  2. Click. then Settings.
  3. Click Privacy and Security.
  4. Click Site settings.
  5. Click JavaScript.
  6. Select Sites can use Javascript.
Visit Site here
  1. If you're running Windows OS, in the Firefox window, click Tools > Options.
  2. Tip: If you're running Mac OS, click the Firefox drop-down list > Preferences.
  3. On the Content tab, click the Enable JavaScript check box.
Visit Site here
  1. Click the "Settings and more" icon at the top right of the Edge browser window.
  2. Click Settings.
  3. From the Settings menu, click Cookies and site permissions.
  4. Scroll down and click on JavaScript.
  5. In the JavaScript window, toggle the slider to "on" or "allowed."
  6. Close the Settings tab.
  7. Refresh the page.
Visit Site here
  1. Go to Settings.
  2. Click Advanced in the left sidebar, and click Privacy & security.
  3. Under Privacy and security, click Site settings.
  4. Click JavaScript.
  5. At the top, turn on or off Allowed (recommended).
Visit Site here
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Jobs or company...

Help Desk Analyst Tier 2(Hybrid--Pennsylvania)

Salary undisclosed

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Location: Chester, PA

Help Desk Analyst Tier 2 to join our dedicated team in providing technical support solutions. This position is vital in maintaining efficient operations and ensuring a high standard of customer service. As a Tier 2 Help Desk Analyst, you will leverage your technical expertise to assist end users with complex hardware and software issues, ensuring timely resolution and effective communication throughout the process.

Key Responsibilities
  • Customer Relations Management: Manage expectations for customers and end users, including executive sponsors, ensuring clear communication and satisfaction throughout the support process.
  • Quality Assurance: Monitor the team’s backlog of support issues, ensuring quality standards are followed. Reassign issues as necessary to guarantee closure within agreed service levels.
  • Issue Escalation: Act as the escalation point for high-priority support issues, providing rapid resolution strategies while maintaining detailed communication with affected users.
  • Vendor Coordination: Interface with software and hardware vendors to request services for defective products, ensuring that all issues are addressed promptly and efficiently.
  • Subject Matter Expertise: Serve as a subject matter expert for one or more custom or Commercial Off-The-Shelf (COTS) applications, providing insights and recommendations for software modifications.
  • Collaboration with Development Teams: Communicate effectively with programmers to explain software errors or suggest program changes that enhance functionality or user experience.
  • In-House Consultation: Research and propose alternative approaches to existing software and hardware solutions when standard methodologies are not applicable, ensuring the best outcomes for the organization.
  • Software and Hardware Testing: Evaluate software and hardware products for ease of use and effectiveness in improving user productivity, providing detailed reports on findings.
  • Training and Documentation: Write and revise user-training manuals and procedures. Develop comprehensive training materials, including exercises and visual displays, to facilitate user understanding.
  • User Training: Provide training to users on software and hardware, either on-site or in a classroom setting, or recommend external contractors to deliver specialized training sessions.
  • Technical Support: Offer technical assistance, support, and advice to end users regarding hardware, software, and systems, addressing inquiries with a solution-oriented mindset.
  • Troubleshooting: Investigate and resolve computer software and hardware problems, determining the root cause and implementing solutions to restore functionality.
  • Level 1 Support Contact: Serve as a primary contact for level 1 support issues, guiding users through diagnostic procedures and escalating complex problems as necessary.
  • Diagnostic Procedures: Utilize diagnostic software and consult with users to troubleshoot issues, applying both technical knowledge and customer service skills.
  • Continuous Learning: Stay current with industry trends and technological advancements by reading trade magazines and engaging in independent study, ensuring best practices are followed.
  • Team Collaboration: Work effectively within a team environment, displaying strong customer service skills and commitment to achieving shared goals.

Skills And Experience
  • Technical Support Experience: Minimum of 5 years of Tier 2 technical support experience for hardware and software, demonstrating a strong background in troubleshooting and problem resolution.
  • Call Tracking Software Proficiency: Minimum of 5 years of experience with call tracking and ticketing software, ensuring accurate tracking of support issues from initiation to resolution.
  • Training and Documentation Skills: Minimum of 5 years of experience in providing user training, creating documentation, and developing manuals that enhance user understanding and efficiency.
  • Issue Management: Minimum of 5 years of experience in managing and assigning support issues, demonstrating strong organizational skills and attention to detail.
  • Educational Background: A 4-year college degree is highly desired, providing a foundational understanding of IT principles and practices.
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