Academic Technology Specialist (75% FTE)

Academic Technology Specialist 1

Business Title: Academic Technology Specialist

Job Family: Information Technology Services

Job Series: Academic Technology Specialist

Job Code: 4721

Grade: G

Exemption: Exempt

Schedule: 75% FTE

Stanford Continuing Studies Programs

Stanford University's Continuing Studies Program (CSP) is a premier adult learning program offering more than 600 courses, workshops, and seminars to more than 17,000 students annually. The mission of Stanford Continuing Studies is to share the rich educational resources of Stanford University with adult students living in the Bay Area and beyond.

Stanford Continuing Studies is seeking an Academic Technology Specialist to join our Learning, Design, and Technology (LDT) team. The LDT team serves as the central part of Stanford Continuing Studies’ online learning initiative, and its effort to use educational technologies across its program. The Academic Technology Specialist will be an expert at Zoom account administration and have a strong understanding of online and in-classroom learning tools and technologies. They should be able to think strategically about instructional technology and be able to conceptualize and implement solutions. We are looking for someone with excellent interpersonal skills and a customer-focused mindset. The ability to manage multiple tasks and timelines and communicate clearly with collaborators will be central to success in this position. The Academic Technology Specialist will join a team that is passionate about life-long learning and dedicated to creating a premier learning environment for students and teachers. If you believe that this opportunity is a match for your knowledge, skills and professional goals, we encourage you to apply.

• This is a 75% FTE exempt position. This hybrid/remote role is open to candidates anywhere in the United States. Stanford University has five Regional Pay Structures. The compensation for this position will be based on the location of the successful candidate.
  
  
  

Responsibilities Include

• Manage the department’s Zoom account. Act as a liaison between Zoom and program. Stay abreast of updates and communicate new features or processes to staff and instructors. Assign licenses, monitor usage, and conduct quarterly audits to update users and delete old recordings.
• Coordinate and support the use of Zoom. Train staff and instructors; respond to help tickets; monitor class sessions and provide assistance as needed. Stay informed of Zoom best practices and implement them accordingly.
• Serve as Zoom host for large-enrollment and high-profile courses and virtual events such as webinars.
• Assist with quarterly setup of online tools including Zoom, Panopto, and Canvas.
• Liaise with other Stanford departments to develop and improve processes for delivery of large hybrid courses.
• Manage instructors’ textbook requests.
• Provide high-quality technical support to students, instructors, and staff working with our educational technology tools.
• Create and maintain tutorial videos and other resources that allow instructors and students to be as self-sufficient as possible.
• Stay informed of instructional technology developments. Evaluate, recommend, and implement new tools, software, techniques, and solutions that can improve learning and teaching, both online and in the classroom.
• Collaborate with other departments on campus, as needed. Stay current with University e-learning initiatives and information system/security standards.
• The ATS will work 2-3 evening shifts per week to host and provide support for online classes.
  
  
  

Note: The job duties listed are typical examples of work performed by positions in this job classification and are not designed to contain or be interpreted as a comprehensive inventory of all duties, tasks, and responsibilities. Specific duties and responsibilities may vary depending on department or program needs without changing the general nature and scope of the job or level of responsibility. Employees may also perform other duties as assigned.

To Be Successful In The Position, You Will Bring

• Bachelor's degree plus two years of relevant experience, or combination of education and relevant experience.
• Excellent customer service skills, strong interpersonal skills, and the ability to build strong working relationships with a diverse community of instructors, staff, and students.
• Expertise with Zoom, as well as strong knowledge of online learning technologies.
• Ability to work independently as well as collaboratively in a team environment.
• The ability to manage a complex workload and prioritize tasks.
• A growth mindset and love of learning.
  
  
  

In Addition, Preferred Requirements Include

• Demonstrated experience training instructors on the use of Zoom.
• Ability to interact effectively and tactfully with members of the academic community.
• Experience developing and delivering technical training to a non-technical audience.
• Demonstrated expertise with best practices for online learning.
• Knowledge of Macintosh and Windows environments.
  
  
  

The expected pay range for this position is $76,353 to $87,848 per annum. Or $55,188 to $74,860 if remote, outside of the 10-county Stanford region. The actual pay will be pro-rated based on the 75% FTE.

Stanford University provides pay ranges representing its good faith estimate of what the university reasonably expects to pay for a position. The pay offered to a selected candidate will be determined based on factors such as (but not limited to) the scope and responsibilities of the position, the qualifications of the selected candidate, departmental budget availability, internal equity, geographic location and external market pay for comparable jobs.

At Stanford University, base pay represents only one aspect of the comprehensive rewards package. The Cardinal at Work website (https://cardinalatwork.stanford.edu/benefits-rewards) provides detailed information on Stanford’s extensive range of benefits and rewards offered to employees. Specifics about the rewards package for this position may be discussed during the hiring process.

To Be Considered

We invite you to apply for this position by using the link below and clicking on the “Apply for Job” button. To be considered, please submit a one-page cover letter, your résumé with your online application.

• Consistent with its obligations under the law, the University will provide reasonable accommodation to any employee with a disability who requires accommodation to perform the essential functions of his or her job.
  
  
  

Stanford is an equal employment opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law. Stanford welcomes applications from all who would bring additional dimensions to the University’s research, teaching, and clinical missions.

Please note: Visa sponsorship is not available for this position. All candidates must be eligible to work in the U.S. and live in the U.S.