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Job Description
NMC Health s Information Technology (IT) department is responsible for ongoing support and maintenance of the infrastructure and applications which support the hospital s institutions, along with implementation of new services and applications that are used to support and further the mission of patient care. The Systems Engineer (SE) is a member of the NMCH IT Engineering team and is responsible for, as business needs dictate, managing and coordinating the efforts between users of IT applications, systems, and networks. The SE s key functional areas are Virtual Desktop Infrastructure (VDI), network printers/print servers, cyber security systems, data communications and telecommunications/VoIP systems. The SE accomplishes these goals/objectives by collaborating, planning, organizing, ensuring proper computer operation and managing/monitoring the performance of systems. There is a focus on optimizing end-user computing experiences and ensuring the performance and security of systems. This position reports to the Network Architect. This position is salaried, exempt.
QUALIFICATIONS:
Education and experience:
- Level of Knowledge equivalent to that ordinarily acquired through the completion of a Bachelor's degree in Computer Information Systems or Computer Science.
- Experience requirements include three (3) to five (5) years active and progressive management experience in network and system setting.
Knowledge and Skills:
- Advanced skills in managing multifaceted projects in conjunction with day-to-day activities required.
- Skills in interpersonal relationships with the ability to get along with diverse personalities and ability to be tactful, mature and flexible required.
- Skills in reasoning, problem-solving, making effective decisions and using sound judgment required.
- Skills in time management with the ability to work independently and take initiative required.
- Ability to communicate effectively orally and in writing required.
- Competent to work at the highest technical level in all phases of system analysis and project activities.
- Ability to utilize critical thinking skills in troubleshooting a variety of information systems and network issues, as well as provide consultation to IT Director and other IT leadership as merited by organizational informational technology needs.
- Provide support to resolve system related incidents.
- Create technical documentation and provide training on system best practices.
Desired:
- Advanced troubleshooting and administration knowledge of PCs/Laptops/Thin Clients
- Advanced troubleshooting and administration knowledge of Windows Operating Systems, preferably Windows 11 and newer MS Server Editions
- Knowledge of Virtual Desktop Infrastructure, preferably VMware Horizon View
- Knowledge of Server virtualization technology, preferably VMware
- Knowledge of Advanced AV/Malware Systems, preferably Cisco AMP/Umbrella
- Familiarity with networking concepts, protocols and security principals. Meraki and/or Cisco Firepower is a plus
- Proficiency in scripting and automation languages (i.e., PowerShell, Python) desired.
Licensure, registration, or certification:
- Relevant certifications (e.g., VMware VCP, Citrix CCE-V, Microsoft Virtual Desktop) are advantageous.