Deployment Technician I

Who We Are

For 30+ years, Stefanini has been helping midsize, large and global enterprises increase the efficiency of their IT operations while also helping them leverage information technology to empower their businesses. Our offers include efficient, cost-reducing and effective services (IT Infrastructure Outsourcing, End-User Computing Outsourcing, Application Managed Services, and Mainframe Modernization). With robust offerings aligned with market trends such as automation, cloud, Internet of Things (IoT) and user experience (UX), the company has been recognized with several awards in the area of innovation. Today, the company has a broad portfolio of solutions that combine innovative consulting, marketing, mobility, personalized campaigns and artificial intelligence services for traditional solutions such as service desk, field service and outsourcing (BPO). We have over 25,000 employees across 77 offices in 41 countries across the Americas, Europe, Africa, Australia, and Asia.

What will you do?

• Work in a Depot Delivery and Receiving environment
• Develop skillset to work with both Asset based product and consumable product
• Performs daily activities in support of business operations.(Receiving and Issuing IT equipment)
• If requested to provides weekly management reports such as but not limited to Dashboard, Volume and SLA Report,
• Delivers work according to timelines, meeting tight deadlines while working on multiple, simultaneous tasks.
• Works on a shifting basis, working extra hours as necessary to ensure work is completed according to agree upon deadlines and quality standards.
• Requests assistance and guidance from the Team Lead the Depot Operations Management or Service Delivery Manager when necessary.
• Carries out other related functions that may be assigned from time to time.
• Abides by the company policies and rules and act in a professional manner.
• Act as interface between the client and Stefanini.
• Work within operational processes and practices.
  
  

What do you need to succeed?

• High School Graduate or GED equivalent
• Knowledge of a ticketing system preferable Service Now
• Excellent numerical ability.
• Knowledge of and advanced skill in using personal computers and their applications such as MS Excel, MS Word, MS Access, and other basic programs such as the use of internet and computer-based communication tools.
• Good listening skills and ability to take detailed work instructions.
• Keen attention to details.
• Ability to organize work and prioritize tasks.
• Ability to work independently or in a team environment
• Good verbal and written communications skills in English.
• Trustworthy, honest, and cautious in handling sensitive information and documents and has proven personal and professional integrity.
• Open to feedback and constructive criticisms.
• Excellent attendance record.
• Patience and flexibility in responding to frequently changing requirements and/or management styles.
• Good interpersonal skills and the ability to work with diverse groups of people throughout all levels of the organization.
• Understanding of database tools and languages is a plus
• Microsoft or Apple Certified is a plus
  
  

What You'll Get

• Work with brilliant minds, often within a global capacity;
• Comprehensive Benefits package that includes 401(k), paid time off, tuition reimbursement, medical, dental and vision insurance, and much more;
• Opportunity to participate in professional development eLearning programs within the LinkedIn, and other virtual training as well.
  
  

Why we're different

• Brazilian and privately owned company;
• Agility, flexibility, and innovation are in our DNA;
• Flat organizational structure which enables faster communication and decision making;