Strategic Partnership Director

We are searching for a results-oriented, growth-focused Strategic Partnership Director to join our growing partnerships team at WFE. The right person for this role will have experience owning and managing highly strategic / high profile accounts.

The primary goal of this role will be to provide best-in-class partner support to strategic WFE accounts.

A candidate will be successful in this role if they are strategic, proactive, an innovative problem solver, and are continuously seeking opportunities to provide value to our partners.

Account Management

Essential Duties and Responsibilities:

• Serve as the primary point of contact for large accounts, ensuring their needs are met and their expectations are exceeded.
• Develop and maintain strong relationships with key stakeholders within accounts to understand their goals, challenges, and needs.
  
  
  

Strategic Planning

• Collaborate with partners to develop strategic plans that align with their business objectives and maximize the value of the partnership.
• Identify opportunities for growth and expansion within partners, including upselling and cross-selling additional products and services.
  
  
  

Performance Monitoring

• Track and analyze key performance metrics to measure the success of the partnership and identify areas for improvement.
• Provide regular reports and updates to both internal and external stakeholders on the status of the account and progress towards goals.
  
  
  

Issue Resolution

• Proactively identify and address any issues or concerns that arise, ensuring timely and effective resolution.
• Act as an advocate for partners within the organization, coordinating with various departments to address their needs and resolve issues.
  
  
  

Partnership Development

• Foster a collaborative and mutually beneficial relationship with partners, promoting a sense of partnership and shared success.
• Stay informed about industry trends and developments to identify new opportunities for collaboration and innovation.
  
  
  

Product And Service Optimization

• Work closely with product development and customer success teams to ensure partners receive maximum value from the company's products and services.
• Gather and communicate feedback from the account to inform product improvements and new feature development.
  
  
  

Contract Management

• Monitor contract performance and renewal cycles to maintain a long-term, sustainable partnership.
  
  
  

Training And Support

• Ensure the account receives adequate training and support to effectively use the company's products and services.
• Develop and implement training programs and resources tailored to the account's specific needs.
  
  
  

Collaboration And Communication

• Facilitate effective communication and collaboration between partners and internal teams, including sales, marketing, product development, and customer success.
• Coordinate regular meetings and check-ins to review progress, address concerns, and plan for future initiatives.
  
  
  

Customer Advocacy

• Act as a customer advocate within the organization, representing the account's interests and ensuring their voice is heard.
• Promote a customer-centric culture that prioritizes the needs and satisfaction of the account.
  
  
  

Job Skills

• Must be a strong communicator to all levels of an organization with an ability to build relationships with partners and peers
• Must have exceptional presentation skills, and the ability to quickly alter outreach approach based on partner response
• Sell ideas internally and externally: influence internal teams and external clients to drive quality execution
• Ability to analyze and present data and findings clearly, concisely, and accurately, and be able to draw meaningful conclusions
• Ability to think strategically and develop long-term plans that align with both the company's and the partner’s goals
• Ability to work cross-functionally
• Ability to handle difficult conversations and navigate complex partner situations
• Creative problem-solving abilities to address unique client challenges
• Must be self-motivated and can motivate others
• Must be detail-oriented and able to manage multiple projects on varying timelines
• Flexibility to adapt to changing priorities and evolving business needs
• Awareness of industry trends, challenges, and opportunities
  
  
  

Work Experience

• 7+ years experience in a client management role (e.g., client success, partner success, account management, etc.) preferably in a SaaS company, Edtech or Higher Education and/or Educational Leadership role in K12 or Higher Education.
  
  
  

Education

• Bachelor’s degree required
  
  
  

Other

• Must be able to travel up to 10% of the time.
• Must be able to lift 25 lbs.
• Typical office setting.
• Mobility within the office including movement from floor to floor.
• Travel via plane, car, and metro may be required to perform this job.
• Must be able to work more than 40 hours per week when business needs warrant.
• Access information using a computer.
• Effectively communicate, both up and down the management chain.
• Effectively cope with stressful situations.
• Strong mental acuity.
• Regular, dependable attendance and punctuality are essential functions of this job.
• Other essential functions and marginal job functions are subject to modification.
• SEI is an Equal Opportunity employer committed to a diverse and inclusive community. We welcome applications from all. While it is not typical for an individual to be hired at or near the top end of the pay range at SEI, we offer a competitive salary and benefits package. The actual base pay offered to the successful candidate may vary depending on multiple factors including, but not limited to, job-related knowledge/skills, experience, business needs, geographical location, and internal pay equity. Our Talent Acquisition Team is ready to discuss your interest in joining SEI. The expected salary range for this position is below.
  
  
  

$116,300.00 - $174,500.00 - Salary

If you require reasonable accommodations to complete our application process, please contact our Human Resources Department at [email protected].