Lead Learning Solutions Implementation Specialist

Discover. A brighter future.

With us, you’ll do meaningful work from Day 1. Our collaborative culture is built on three core behaviors: We Play to Win, We Get Better Every Day & We Succeed Together. And we mean it — we want you to grow and make a difference at one of the world's leading digital banking and payments companies. We value what makes you unique so that you have an opportunity to shine.

Come build your future, while being the reason millions of people find a brighter financial future with Discover.

Job Description

What You’ll Do

As the Lead Learning Solutions Implementation Specialist, you will ensure the successful implementation of consumer grade “white glove” learning experiences, performance strategies, and resources for enterprise training and development programs. Through partnering with Talent Development Program Managers and Operations Specialists, you will lead core operational processes including project management, on-site events and training delivery, vendor management, invoices and chargebacks, and reporting.

How You’ll Do It

• Responsible for managing professional development and leadership development program implementations. Sets the annual schedule, provides logistical support to execute course registration, leads training delivery, monitors enrollment, and organizes materials, equipment, and classrooms.
• Manages the contracting process for vendors. Partners with other groups to contract for training services and products. Trains others on the process. Negotiates with vendors and performs risk assessments. Identifies opportunities to improve the contracting processes and implements changes. Develops procedures, job aids, user guides, and templates to streamline processes, and improve job functions.
• Monitors metrics to ensure effective resource utilization and quality of external facilitators. Assess and monitors program utilization, tracking metrics, and provides program reports. Ensures a process is in place for monitoring external vendors.
• Manages the budget and chargeback processes for leadership development and professional development offerings. Leverages appropriate reporting and tracking to ensure break-even of the electing training budget.
• Facilitates the instructor certification and onboarding processes. Ensures basic instructor requirements are met and maintained.
• Develops and manages marketing and communications plans.
  
  

Qualifications You’ll Need

The Basics

• Bachelor’s degree in Education, Business Administration and Management, Communications or related
• 6+ years in Banking, payments, training coordination, communication, business analysis, business, or related field
  
  

Physical And Cognitive Requirements

The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable a qualified individual with disabilities to perform the essential functions of the position as required by federal, state, and local laws:

• Does this job require remaining in a stationary position, including but not limited to, primarily sitting and standing? Primarily remain in a stationary position.
• Does this job require the ability to move about inside or outside the work environment to complete the major responsibilities of the job? Occasionally move about the work environment to complete the major responsibilities of the job.
• Does this job require the ability to transport physical objects? If so, provide the weight of the heaviest object the job needs to transport without the aid of machinery or equipment or the weight equivalency with the aid of machinery or equipment. Ability to transport physical objects up to 25 pounds.
• Primarily, where is this job performed? Primarily performed indoors in an office setting.
• Does this job require the ability to operate equipment or machinery? Select all that apply. Ability to operate office equipment such as but not limited to computer, telephone, printer, and calculator.
• Does the job require travel? No
• Does this role require testing or assessments to measure the ability to perform the job? No
  
  

Bonus Points If You Have

• Master’s degree in Education, Business Administration and Management, Communications or related
• 8+ years in Banking, payments, training coordination, communication, business analysis, business, or related field
• Strong stakeholder management skills, including the ability to drive and manage work through others
• Experience working in a cross functional environment with multiple partners to achieve program goals
  
  

Discover will not sponsor or transfer employment work visas for this position. Applicants must be currently authorized to work in the United States on a full-time basis.

Application Deadline

The application window for this position is anticipated to close on Oct-15-2024. We encourage you to apply as soon as possible. The posting may be available past this date, but it is not guaranteed.

Compensation

The base pay for this position generally ranges between $75,500.00 to $127,900.00. Additional incentives may be provided as part of a market competitive total compensation package. Factors, such as but not limited to, geographical location, relevant experience, education, and skill level may impact the pay for this position.

Benefits

We also offer a range of benefits and programs based on eligibility. These benefits include:

• Paid Parental Leave
• Paid Time Off
• 401(k) Plan
• Medical, Dental, Vision, & Health Savings Account
• STD, Life, LTD and AD&D
• Recognition Program
• Education Assistance
• Commuter Benefits
• Family Support Programs
• Employee Stock Purchase Plan
  
  

Learn more at mydiscoverbenefits.com.

What are you waiting for? Apply today!

All Discover employees place our customers at the very center of our work. To deliver on our promises to our customers, each of us contribute every day to a culture that values compliance and risk management.

Discover is committed to a diverse and inclusive workplace. Discover is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or other legally protected status. (Know Your Rights & Pay Transparency Nondiscrimination Provision)

Discover complies with federal, state, and local laws applicable to qualified individuals with disabilities and is committed to providing reasonable accommodations. If you require a reasonable accommodation to search for a position, to complete an application, and/or to participate in an interview, please email [email protected]. Any information you provide regarding your accommodation needs will be kept confidential and will only be used to determine and provide necessary accommodation.