Production Analyst - HYBRID

Company and Role:

Dedicated Tech Services, Inc. (DTS) is an award-winning IT consulting firm based in Columbus, OH. We now have an opening for a Production Analyst.

Highlights and Benefits:

• Hybrid New Albany, OH
• 2 days on-site and 3 remote, (40 hour work week). This role may have some occasional overtime as needed.
• W2 hourly pay rate up to $32hr or salaried equivalent
• 6 months with the potential to be a permanent position
• Direct W2 hourly or salaried applicants only (no corp-to-corp subcontractors, third parties, or agencies)
• Paid time off and holidays for salaried employees
• 401K, billable bonus, and health, life, vision, dental and short-term disability insurance options for all
• DTS is a proud Women Business Enterprise (WBE) and Woman Owned Small Business (WOSB)!
• Check out our benefits and company information at !

Job Description:

We are hiring an experienced Production Analyst to work for us as our direct, W2 salaried or hourly employee. You will:

• Using workload automation software, build and validate job flows, calendar requirements, and scheduling criteria across all platforms.
• Confirm automated jobs and schedules comply with established standards, are efficient, and meet processing requirements.
• Assist application teams and business partners in in defining automation requirements and task scheduling activities to ensure batch schedules are properly configured and optimized.
• Provide quality control and testing services during the development of new task scheduling.
• Monitor and analyze business requirements, procedures, and problems to recommend or implement changes and improvements to workload automation jobs and schedules.
• Identify and resolve, in a timely fashion, issues that interrupt or adversely affect the normal workflow of system processing.
• Engage with the appropriate support teams and/or coordinate resolution of issues and incidents.
• Respond to calls and inquiries to facilitate the timely resolution of incidents and completion of requests for service.
• Assist in the creation and maintenance of departmental procedures, best practices, and standards.
• Identify and recommend enhancements to improve the productivity of the operations and task scheduling areas.
• Work with vendors and third parties to troubleshoot and resolve issues as needed.
• Coach or train others on the use of company provided workload automation software Create Knowledge Articles to retain knowledge within the organization.
• Assist team members with the Root Cause Analysis (RCA) of problems.
• on job and schedule activity as requested.
• Test workload automation schedules and jobs during new installations or upgrades to workload automation software.
• Support Disaster Recovery testing. Participate in the on-call rotation as necessary and when assigned.
• Perform other duties as assigned by management.

Required Skills and Experience:

• A minimum of 5 years of data processing experience in a technical capacity is required.
• A minimum of 2 years of experience using workload automation systems is required. Experience using BMC s Control-M preferred.
• A 2-year college degree in computer science is preferred.
• Experience with prioritizing workloads
• Understanding of server and cloud applications is required.
• Understanding of network monitoring tools and concepts, technical standards, and problem and change management and escalation procedures are required.
• Experience in scripting is required.
• Understanding of one of more IT best practice methodologies such as ITIL, Agile, ITSM, Six Sigma, or Lean certifications are preferred.
• Proven ability in developing good relationships with stakeholders, understanding detailed business requirements across multiple project initiatives
• Effective problem-solving and research skills.
• Effective customer service skills, including active listening. conflict resolution, decision-making, and negotiation.
• Effective verbal, phone, written, and interpersonal communication skills
• Highly productive, patient, and dependable
• Quick to adapt and eager to learn
• Capable of working within a team environment, sharing workload and responsibilities as necessary
• Capable of keeping corporate and job-related information confidential
• Proven experience in the use of ticket systems and workflow processes

s and those authorized to work in the US are encouraged to apply. We are unable to sponsor at this time.

Dedicated Tech Services, Inc. is an Equal Opportunity Employer

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