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Any Question? Contact us
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Jobs or company...

A013 - Service Desk Technician

Salary undisclosed

Apply on

Dice
Original
Simplified

One of our clients is looking for the position Service Desk Technician based on following skills:

Location: Washington DC

*Hybrid Position - at least 2 days/week on-site*

The Service Desk Technician - Journeyman provides technical support for customers who experience computer and software issues in the areas of standard Windows desktop applications as well as applications developed by the OCFO and its vendors. This position serves as the first point of contact for troubleshooting hardware and software problems.

Duties & Responsibilities:

  • Respond to service requests and service incidents reported by OCFO staff via phone, email, or web portal. Ensure information is accurately entered into the ticketing system and that all assigned tickets are tracked and managed to resolution within defined service level agreements.
  • Ability to provide tier 1 support for a Windows-based desktop environment, including common desktop applications such as Microsoft365 and Adobe, as well as managing user accounts and Active Directory.
  • Ability to provide tier 1 support for iOS-based mobile devices, including common mobile-based applications such as email, Microsoft365, and authentication applications.
  • Configure and deploy PCs, laptops, printers, mobile phones, tablets, and other desktop IT assets.
  • Interact with network team and application development teams to restore services and/or identify and correct issues.
  • Simulate or re-create user problems to resolve incidents.
  • Recommend system modifications to reduce user problems and service incidents.


Qualifications

Required Experience: At least three (3) years of experience in the following:

  • Providing help desk support for the Windows operating system,Windows-based applications and databases, and AD account management;
  • Providing help desk support for iOS devices, iOS-based applications, and iCloud accountmanagement;
  • Configuring, imaging,and deploying Windowsbased laptops, printers, and desktop assets;
  • Workflow management applications such as ZenDesk, ServiceNow, Ivanti, or BMC Helix.
  • CompTIA A+ certified


Preferred Experience: At least three (3) years of experience in the following:

  1. Endpoint protection and management tools such as Cisco AMP, Absolute, or HP SureClick;
  2. IT asset management and tracking tools such as Oomnitza, ServiceNow, Ivanti, or BMC Helix.

The successful candidate may have to undergo a drug test and background check.

Sincerely,

Rakhi Ankush

Digitek Software, Inc.

650 Radio Drive, Lewis Center, OH 43035 Tel No ext. 3137

Email

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
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