Help Desk Technician

DataStaff, Inc. is seeking a Help Desk Technician for a long-term contract opportunity with one of our direct clients in Richmond, VA
*This position is 100% onsite
Responsibilities:

• Providing computer information systems support via the phone, email or at a customer workstation.
• Triage of incoming new calls and monitoring of existing calls for completion.
• Support duties include but are not limited to network connectivity troubleshooting, desktop hardware, OS, printers, phone, and Multimedia support.
• Ensuring that department manuals are current and items such as manuals, reference guides, IT procedures, diagrams and other technical documents remain up to date.
• Assist in the authoring of new troubleshooting procedures, guidelines and diagrams.
• Respond to and direct help desk tickets to other technicians for resolution. Uses an internal application for ticketing. Exp with Remedy or similar ticketing apps is fine.
• Perform installation and troubleshooting of PC s, printers, iPhones and software.
• Daily inspections of server room and data closets
• Manage backup tape rotation and cases for offsite pickup
• Perform network jack activation for correct VLAN
• Basic customer training and support on Mitel phone operations. Prefer MiTel, but will accept experience with other phone systems.
• Weekly review of all outstanding Help Desk tickets and notify DCLS Team Lead of overdue tickets

Skills and Knowledge:

• Basic understanding of Active Directory in a multiple Domain network environment.
• Fundamental understanding of Personal Computer and Information Systems operations.
• Possess excellent interpersonal skills for communicating as their primary job will be customer facing.
• Perform in a team environment

Required Skills:

• 2 Years - Respond to and direct help desk tickets to other technicians for resolution
• 2 Years - Installation and troubleshooting of PCs, printers, iPhones and software
• 1 Years - Daily inspections of server room and data closets
• 1 Year - Manage backup tape rotation and cases for offsite pickup
• 1 Year - Some Previous experiencing supporting Active Directory, DNS, DHCP, group policy and VPN
• 2 Years - Perform network jack activation for correct VLAN
• 1 Years - Basic customer training and support on Mitel phone operations. Prefer MiTel, but will accept experience with other phone systems.
• 1 Years - Weekly review of all outstanding Help Desk tickets and notify DCLS Team Lead of overdue tickets
• 1 Year - Experience with MS Office tools such as MS Word, Excel, Visio and Project. Must be able to prepare technical documentation using these and other tools

Desired Skills:

• Strong presence, professional image, and ability to deal confidently with technical matters
• Excellent verbal and written communications skills
• Highly motivated, self-sufficient and able to work well independently

This opportunity is available as a W2 position with a competitive benefits package. DataStaff, Inc. offers medical, dental and vision coverage options as well as paid vacation, sick and holiday leave. As many of our opportunities are long-term, we also have a 401K program available for employees after 6 months.

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