Software Developer - CRM - Senior

Designing, developing, testing, implementing, maintaining and enhancing system architectures (technical, data, application, network) for both acquired and developed application solutions. This includes identifying specific requirements for specific complex and technical environments.

Collaborate with the project team to ensure product backlog prioritization and business analysis materials (e.g., agile user stories/requirements, specifications, etc.) have appropriate detail to achieve project objectives.

Design high quality and well-documented code according to accepted standards based on user requirements.

Interact with key business & technology stakeholders to define, analyze, and deliver requirements that reflect the needs of both the business and end-customers.

Perform system integration from a technical perspective, including creating new interfaces; identifying bottlenecks and recommending specific areas for improvement; recommending ways of maximizing or enhancing efficiency.

Coordinate the development of business systems/applications including assisting team members through the systems development life cycle. Develop implementation activities, including establishing testing processes to effectively measure achievement of objectives; coordinate testing and implementation with client's and users.

Supports the resolution of production issues and problems. Makes recommendations to improve internal application processes & systems.

Participate in Agile-Scrum practices such as daily stand-ups, grooming, planning, and sprint retrospectives.

Involved in all phases of the SDLC (Software Development Life Cycle) from analysis, design, development, testing, implementation and maintenance with timely delivery against aggressive deadlines.

Participate in Agile delivery for enhancements.

Recommends or automates approaches to streamline and integrates technological processes and/or systems to improve operational efficiency and effectiveness.

Support teams with Accessibility standards remediates for the I&IT solution.

Collaborate with Cyber Security and OPS Information Technology Partners to remediate application safeguards such as Threat Risk Assessment and Penetration testing recommendations.

Coordinate the development of business systems/applications including assisting team members through the systems development life cycle.

Knowledge transfer and documentation as requested by the Project Manager and Manager

Supports the management of specific project deliverables & outcomes, including managing projects to completion, as required to deliver business objectives.

Support new team members with necessary documentation and demos needed to learn the application.

Public Sector Experience

5+ years of experience working in the healthcare industry, specifically in maintaining and supporting systems such as Long-Term Care, Electronic Medical Records (EMRs), Hospital Information Systems (HISs), Clinical Assessment tools, and Ontario Healthcare Reporting Standards (OHRS) compliant.

Knowledge of personal health information protection legislative requirements and how they apply to developing and maintaining healthcare systems containing personal health information, preferred

5 points

Technical Expertise and Guidance

10+ years experience with I&IT Solutions development.

Good development experience with Salesforce platform.

Experience with Salesforce Omni-Studio, Velocity, lightening web components, Experience Cloud, Apex, Triggers, and Visual Force.

Able to lead teams through end-to-end software development life cycle, including deployment using DevOps tools and agile techniques.

Demonstrated experience in providing guidance during evaluation of a business requirement and how it can be met with either point-and-click configuration or code and customization.

Have knowledge/experience in code management and change management using Cloud-based tools like GitLab, Azure DevOps.

Demonstrated knowledge of, and hands-on experience in leading application development, including architecture, security, coding, testing, troubleshooting, documentation, and cloud administration.

Experience in providing hands-on expert level assistance to developers for technical issues. knowledge and hands-on experience of NODE.JS and Frameworks, RESTFUL web services)

Advanced knowledge and understanding of best practices for developing web-based applications that meet Accessibility for Ontarians with Disabilities Act (AODA) compliance standards.

35 points

Development & Application Support Skills

In depth knowledge of Salesforce experience cloud.

Experience with code version control systems (e.g.Git, Azure Devops), DevOps practices, cloud delivery / deployment models.

Have knowledge of common authentication technologies (SAML, OIDC) browser-based security controls and standard web application security tools.

Develop Apex (classes and triggers), Lightning Components, and Visualforce to extend Salesforce to support business requirements,

Application development, including basic Visualforce pages/Lightning pages, Lightning Web Components,

Assist with each release cycle to implement and deploy new/updates to existing applications and code,

Testing (unit and systems), debugging to produce quality code.

Striving towards coding best practices and data quality.

Contributing to technical documentation.

Supporting the technical team as needed to coach and mentor.

30 points

Communication and Interpersonal Skills

Ability to collaborate with business partners, internal technical teams. Provide demos and training as needed.

Strong verbal and written communication skills.

Strong interpersonal and negotiation skills.

Strong consulting skills to engage with all stakeholders.

Interact professionally with a diverse group of executives, client managers and subject matter to determine needs and desired changes.

Explain and present technical complex system details, limitations, considerations, and solutions to non-technical audiences.

Demonstrated team player with a track record for meeting deadlines.

A motivated, flexible, creative team player with perseverance, excellent multi-tasking abilities and a proven track record for meeting strict deadlines

15 points

Analytical and Problem-Solving Skills

Lead analysis of business and systems design requirements for systems projects and for efficient use of databases

Identify information technology issues of corporate significance, evaluate impact on IT plans and objectives, and develop solutions, options and recommendations.

Provide support and conduct options analysis, cost/ benefit analysis on alternate solutions.

Analyze business and systems design requirements and provide technical solutions.

Gather and design functional requirement and write technical specifications documents.

Investigate and analyze complex technical issues and problems.

Demonstrated experience in analyzing and resolving any problems, issues, or concerns with systems applications, hardware, software, or telecommunications.

Experience with providing application fixes to support the user acceptance testing and deployment activities.

15 points