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L1 Network Engineer @ New York, NY

Salary undisclosed

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Request Title: L1 Network Engineer

Work Location: New York, NY


Key Roles and Responsibilities:

Ensure that assigned infrastructure at the client site is configured, installed, tested, and operational.
Perform necessary checks, apply monitoring tools and respond to alerts.
Identify problems and errors prior to or when it occurs and log all such incidents in a timely manner with the required level of detail.
Assist in analyzing, assigning, and escalating support calls.
Investigate second/third line support calls assigned and identify the root cause of incidents and problems.
Report and escalate issues to 3rd party vendors if necessary.
Provide continuous feedback to clients and affected parties and update all systems and/or portals as prescribed by NTT.
Proactively identify opportunities for work optimization including opportunities for automation of work
Proactivity and autonomy in the realization of infrastructural changes in Network area (coordinating with the Italian HQ)

Knowledge, Skills, and Attributes:
Ability to communicate and work across different cultures and social groups.
Ability to plan activities and projects well in advance and consider possible changing circumstances.
Ability to maintain a positive outlook at work.
Ability to work well in a pressurized environment.
Ability to work hard and put in longer hours when it is necessary.
Ability to apply active listening techniques.
Ability to adapt to changing circumstances.
Ability to place clients at the forefront of all interactions, understanding their requirements, and creating a positive client experience throughout the total client journey.

Academic Qualifications and Certifications:
Advanced diploma, degree, or relevant qualification in IT/Computing (or demonstrated equivalent work experience)
Relevant certifications depending on technology domain expertise

Required Experience:
3 solid years of work experience
Solid experience required in Engineering function within a medium to large ICT organization
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